Enterprise Service and Configuration Management Analyst

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $66k - $106k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🧐 Business Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Peraton

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Peraton is a mission-focused enterprise that supports national security initiatives through advanced IT and cyber services. They provide capabilities in areas such as cyber defense, cloud operations, engineering, and intelligence. With a commitment to solving complex challenges, Peraton integrates data-driven technologies to ensure mission success for their military and government clients.

📋 Description

• Identify, document, and manage configuration items (CIs), including relationships and dependencies • Identify, control, record, report, audit, and verify CI attributes such as versions, baselines, and relationships • Maintain CI integrity across the service lifecycle in coordination with change management • Establish and maintain an accurate, complete Configuration Management Database (CMDB) • Keep configuration information current for historical, planned, and active CIs and services • Diagnose and drive issues from identification through resolution, including gap analysis and action planning • Analyze operational data to produce accurate reports highlighting trends, anomalies, and insights • Coordinate, develop, and publish responses to customer data calls for configuration and operational data • Communicate responses to customer and contractor teams • Support tracking and reporting for incidents, requests, problems, and changes • Collaborate with Peraton, customer support, and application teams to resolve incidents and problems • Monitor aging incidents, requests, change tasks, and problems, engaging teams for timely updates and closure • Coordinate and support development of Root Cause Analyses (RCAs) for customer submission, review, and approval • Host and support the Daily Operations Review Meeting (DORM) • Manipulate, clean, and analyze large datasets in MS Excel using vLOOKUP, MATCH, IF statements, Pivot Tables, Macros, and related tools

🎯 Requirements

• 5 years with BS/BA or 9 years with HS Diploma/equivalent • Experience with ITIL and key ESM concepts, including incident, change and problem management, process improvement, configuration management, and change control board support • Strong verbal and written communication skills • Ability to speak clearly and concisely and convey complex or technical information understandably • Ability to understand and interpret complex information • Demonstrated ability to work with multiple teams to gather data and responses to customer data requests • Must be a US Citizen • Must be able to obtain and maintain the required agency clearance • ITIL V3 or later certification desired • Ability to apply a structured methodology to enterprise services management operations activities • Ability to host and support high-level operational support meetings with multiple teams and stakeholders

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Health savings account • Short-term disability • Long-term disability • Employee assistance program (EAP) • Parental leave • 401(k) • Paid time off (PTO) for vacation • Company-paid holidays • Potential eligibility for overtime • Potential eligibility for shift differential • Potential eligibility for a discretionary bonus

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