Senior Jira/JSM System Administrator

🔥 7 hours ago

🇺🇸 United States – Remote

💵 $66k - $106k / year

⏰ Full Time

🟠 Senior

⌨️ Systems Administrator

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This company has sponsored H1B visas in the past.

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Peraton

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Peraton is a mission-focused enterprise that supports national security initiatives through advanced IT and cyber services. They provide capabilities in areas such as cyber defense, cloud operations, engineering, and intelligence. With a commitment to solving complex challenges, Peraton integrates data-driven technologies to ensure mission success for their military and government clients.

📋 Description

• Administer Atlassian Jira and Jira Service Management at site and project levels, including workflows, schemes, custom fields, and automation rules • Manage the full lifecycle of third-party Jira plugins, including installation, patching, licensing, and security review • Deliver project-level Jira training and technical guidance to end users and administrators • Coordinate configuration changes with USGS product owners, developers, and system architects • Support migration of WMA workflows, data, and processes from Jira Data Center to Atlassian Government Cloud (AGC) • Assist WMA teams with adoption of cloud-native AGC features and coordinate with other USGS Jira administrators • Perform SOP-driven daily operational checks • Maintain knowledge base articles, SOPs, FAQs, and troubleshooting guides • Maintain WMA application inventories, dependencies, version histories, and licensing terms • Respond to service requests within 8 business hours and manage ticket triage, escalation, and resolution • Utilize Zabbix, nmap, CloudCheckr, and BigFix • Distribute outage notifications within 4 hours of identification • Run daily standups and deliver meeting notes within 5 business days • Author root cause analysis reports for critical events • Contribute to after-action reviews and SLO impact reporting • Comply with FISMA, NIST, Section 508, and Privacy Act requirements • Complete DOI annual security awareness training • Perform all work on Government Furnished Equipment (GFE)

🎯 Requirements

• Bachelor’s degree and 7 years of professional experience, or a Master’s degree and 5 years of professional experience, or a high school diploma/equivalent and 11 years of professional experience • U.S. Citizenship required • Must have the ability to obtain and maintain a Public Trust clearance • All work must be performed within the United States • Strong hands-on Atlassian Jira administration at the project and/or site-administrator level • Demonstrated experience administering Jira Service Management (JSM), including service desk configuration and SLA management • Experience managing third-party Jira plugins through their full lifecycle • Experience supporting or executing a Jira Data Center to cloud migration • Experience working in a federal or regulated IT environment with FISMA or NIST compliance requirements • Working knowledge of Jira Query Language (JQL) and Atlassian Cloud or AGC administration • Familiarity with Zabbix, nmap, CloudCheckr, and/or BigFix • Must be U.S.-based • Availability from 9:00 AM to 6:00 PM Eastern Time, Monday through Friday • Preferred: Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field • Preferred: Atlassian Certified Professional (Jira Administration, Server or Cloud) • Preferred: ITIL Foundation v4 or higher • Preferred: CompTIA Security+ or equivalent DoD 8570/8140-compliant certification • Preferred: Prior experience supporting USGS, DOI, or other Department of the Interior IT environments • Preferred: Experience with Atlassian Government Cloud (AGC) FedRAMP-authorized configurations • Preferred: Familiarity with NIST RMF, DOI SDLC, and POA&M management processes • Preferred: Experience writing Accessibility Conformance Reports (VPAT v2.1+)

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Health savings account • Short-term disability • Long-term disability • Employee assistance program (EAP) • Parental leave • 401(k) • Paid time off (PTO) for vacation • Company paid holidays • Potential eligibility for overtime • Potential eligibility for shift differential • Potential eligibility for a discretionary bonus

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