Service Delivery Director

🔥 3 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $135k - $216k / year

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Peraton

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Peraton is a mission-focused enterprise that supports national security initiatives through advanced IT and cyber services. They provide capabilities in areas such as cyber defense, cloud operations, engineering, and intelligence. With a commitment to solving complex challenges, Peraton integrates data-driven technologies to ensure mission success for their military and government clients.

📋 Description

• Assume overall responsibility for delivery of all contract requirements across all service towers • Provide direct oversight of the Private Cloud, Mainframe, Facility Management, and Data Center Network Service Delivery Managers • Manage and drive SLA performance across all service tiers, ranging from Premier Plus (99.95%) through Remote Standard (99.00%) • Provide escalation management for all Severity 1 and Severity 2 incidents • Coordinate with the Account Director on customer satisfaction and DIR relationship management • Provide ITIL-based service management process oversight across all service towers • Drive operational consistency, accountability, and performance across the multi-tower service delivery organization • Ensure service delivery activities remain aligned with contractual requirements, service levels, and customer expectations • Lead operational coordination across the Austin Data Center and San Angelo Data Center, as applicable

🎯 Requirements

• 16 years of experience, may have management experience • 10+ years of IT managed services operations leadership at scale, including experience with environments/contracts valued at $50M+ per year • Demonstrated experience managing multi-tower data center services, including Compute, Storage, Network, Facilities, and Mainframe • Prior state or federal government IT managed services delivery experience • Strong knowledge and demonstrated application of the ITIL service management framework • Experience operating within MSI/multi-vendor government IT environments • Demonstrated people leadership experience managing large, geographically distributed teams • Proven ability to manage complex service delivery organizations and multiple service towers simultaneously • Strong incident, escalation, SLA, operational performance, and customer-service management experience • Ability to work effectively with senior government stakeholders, internal executives, service delivery leaders, and multi-vendor partners • Must be a US Citizen • ITIL v4 Managing Professional or equivalent preferred • PMP preferred