Customer & Field Marketing Manager

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PerfectServe

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 Private Equity Round on 2018-05

Healthcare • Healthcare Insurance • SaaS

PerfectServe is a healthcare technology company that specializes in clinical communication and collaboration solutions. The company provides tools to improve communication between healthcare professionals, streamline clinical workflows, and enhance patient engagement. Its products include medical answering services, provider scheduling, and a healthcare operator console, all designed to ensure effective and secure communication across care settings. PerfectServe aims to reduce administrative burdens and support provider wellness while maintaining compliance with industry regulations. Trusted by over 30,000 healthcare organizations, PerfectServe integrates with existing healthcare systems to optimize provider scheduling, improve patient and family communication, and enable virtual care.

📋 Description

• Run customer and expansion marketing in partnership with Customer Success • Execute field and event programs scoped and recommended by segment owners • Build custom sales decks and assets for client engagements, focusing on enterprise deals • Operationalize the master pitch and battlecards, onboard sales representatives, and keep deal assets current • Bridge marketing’s narrative and what sales representatives present • Execute events, including booths, on-site meetings, and follow-through • Own on-site ROI and pre- and post-event motion with Sales and Customer Success • Own the reference and advocacy program; recruit advocates and turn customer outcomes into proof • Partner with Content to produce proof and with Product Marketing for outcome data • Own field and event enablement materials in partnership with Product Marketing • Influence expansion pipeline, net revenue retention, event execution ROI, proof produced, and field contribution to acute pipeline

🎯 Requirements

• 4+ years in customer marketing, field marketing, or events in B2B SaaS • Healthcare IT experience preferred • Ability to run events and customer motions simultaneously • Ability to partner closely with Customer Success and Sales • Reference and advocacy track record • AI-first approach to scaling field and customer content • Ability to travel up to 25% • Experience building a customer advocacy or reference program from scratch is nice to have • Experience supporting diligence with customer proof points is nice to have

🏖️ Benefits

• Remote first work environment • Health, Dental, Vision, Life and Disability Insurance options available day one • 401K with match and immediately vested • 17 company holidays • 2 floating holidays • Competitive paid time off policy • Internal Advancement Opportunities