Staff Software Engineer

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PerfectServe

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

⚕️ Healthcare Insurance

☁️ SaaS

💰 Private Equity Round on 2018-05

Healthcare Insurance • SaaS

PerfectServe is a healthcare technology company that specializes in clinical communication and collaboration solutions. The company provides tools to improve communication between healthcare professionals, streamline clinical workflows, and enhance patient engagement. Its products include medical answering services, provider scheduling, and a healthcare operator console, all designed to ensure effective and secure communication across care settings. PerfectServe aims to reduce administrative burdens and support provider wellness while maintaining compliance with industry regulations. Trusted by over 30,000 healthcare organizations, PerfectServe integrates with existing healthcare systems to optimize provider scheduling, improve patient and family communication, and enable virtual care.

📋 Description

• Define and drive architectural decisions that span multiple teams and services, balancing long-term sustainability with near-term delivery needs. • Identify and resolve high-priority technical risks, bottlenecks, and systemic issues across the platform before they become production problems. • Own the technical direction of cross-team initiatives from inception through delivery, including design documentation, stakeholder alignment, and implementation. • Establish and champion engineering standards, patterns, and best practices that improve consistency, reliability, and developer productivity organization-wide. • Contribute production-quality code to critical, high-complexity features and platform services using Python and React. • Lead major refactors and modernization efforts, improving performance, observability, and maintainability of core systems. • Write and review Kubernetes manifests, Helm charts, and CI/CD pipeline configurations (Jenkins, ArgoCD) to support reliable, repeatable deployments. • Implement and promote automated testing strategies — unit, integration, and end-to-end — that maintain confidence in a fast-moving codebase. • Serve as a technical mentor and thought partner to senior and intermediate engineers, helping them grow through code reviews, design discussions, and informal coaching. • Lead internal tech talks, brown bags, and documentation efforts to disseminate technical knowledge across the organization. • Participate actively in the engineering hiring process, including technical interviews and calibration, helping raise the quality of the team. • Model the behaviors of a high-trust, high-ownership engineering culture: bias for action, direct communication, and shared accountability for outcomes. • Partner with Product Owners and QA leads to shape roadmap priorities through a technical lens, identifying dependencies and sequencing work for maximum impact. • Communicate complex technical tradeoffs clearly to non-technical stakeholders, including engineering leadership and product management. • Collaborate with DevOps and platform teams to improve infrastructure automation, observability tooling, and cloud resource efficiency on AWS. • Represent engineering in cross-functional planning forums, contributing to roadmap shaping, capacity planning, and technical risk discussions.

🎯 Requirements

• 8+ years of professional software engineering experience, with at least 3 years operating at a senior or staff level in a distributed, product-focused engineering organization. • Deep expertise in Python and at least one modern web framework (Django, FastAPI, or Flask); working proficiency in React or a comparable frontend framework. • Demonstrated experience leading the design and delivery of complex, multi-team technical initiatives — not just contributing to them. • Strong command of distributed systems concepts: service decomposition, event-driven architectures, API design, caching strategies, and data consistency patterns. • Proficiency with Kubernetes, containerization (Docker), and modern CI/CD toolchains (Jenkins, Helm, ArgoCD). • Advanced knowledge of PostgreSQL or similar relational databases, including schema design, indexing, and query optimization at scale. • Hands-on experience with AWS cloud services (ECS/EKS, Lambda, RDS, S3, SQS/SNS, CloudWatch). • Excellent written and verbal communication skills; ability to produce clear, audience-appropriate technical documentation and design artifacts. • A track record of improving engineering culture and practices — through mentorship, documentation, process improvements, or tooling — not just shipping features.

🏖️ Benefits

• Remote first work environment • Health, Dental, Vision, Life and Disability Insurance options available day one. • 401K - with match and immediately vested. • 17 company holidays, 2 floating holidays plus competitive paid time off policy • Internal Advancement Opportunities