Senior Manager, Implementations

🕒 5 days ago

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PermitFlow

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏢 Enterprise

⚡ Productivity

🤝 B2B

💰 $31M Series A on 2024-02

Enterprise • Productivity • B2B

PermitFlow is a company focused on streamlining the permitting process for developers, builders, contractors, and other professionals across various municipalities. Their platform offers services such as permit research, preparation, submission, and tracking, all designed to expedite the approval process. With a team of local experts and nationwide coverage, PermitFlow ensures that projects are permitted quickly and efficiently, reducing paperwork and enhancing transparency. The company provides specialized solutions for a range of projects including new construction, roofing, and renovations for both residential and commercial properties, making it easier for clients to navigate municipal regulations.

📋 Description

• Coach Implementation Managers through complex enterprise launches, including escalations and at-risk accounts • Serve as the leadership sponsor on the highest-stakes launches and most complex at-risk accounts, and act as the internal advocate for the customer when tradeoffs come up across Product, Ops, and CS • Run a tight operating cadence: 1:1s, pipeline reviews, account health reviews, and post-mortems on every account • Partner with the Sales org on handoffs, with the Customer Success org on the transition to ongoing ownership, and with Ops on service delivery • Hire ahead of growth and ramp new IMs quickly to full ownership • Identify the recurring patterns behind launch slippage and customer friction, and close them through process, tooling, or training changes, codifying improvements into playbooks the team can run from

🎯 Requirements

• 4+ years managing an implementation, onboarding, or professional services team, including experience developing senior ICs or other managers • 8+ years in implementation, onboarding, or professional services • A track record of scaling B2B SaaS onboarding teams through a period of growth, not just running a steady-state one • Strong project management instincts: scoping, sequencing, milestone management, and unblocking work across internal and customer teams • Comfort operating in regulated or operationally complex environments where the work is not purely software • Clear, direct written communication and the ability to hold customers and internal partners to commitments without friction.

🏖️ Benefits

• Competitive salary and meaningful equity in a high-growth company • 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA • 401(k) savings plan • Unlimited PTO and paid family leave • Home office & equipment stipend • Daily in-office lunch and dinner provided • Commuter benefits (pre-tax transit and parking)