Operations Manager

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PGTEK

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

🏢 Enterprise

🔒 Cybersecurity

Enterprise • Cloud • Cybersecurity

PGTEK is a technology solutions provider specializing in enterprise solutions, cloud computing, and high-performance computing. The company offers a range of services including infrastructure management, DevOps automation, and project management, primarily supporting federal and defense sectors. With a strong commitment to employing veterans, PGTEK is recognized for its dedication to delivering quality outcomes in national security and commercial services, backed by decades of experience in various technological domains.

📋 Description

• Manage incoming deployment requests and work orders • Build, track, and drive projects through successful completion • Schedule the right resources based on skills, availability, scope, and location • Ensure accurate project tracking, revenue capture, and operational reporting • Maintain strong communication across internal teams, customers, and partners • Coordinate schedules with project stakeholders • Calculate and apply project adjustments • Manage deployment logistics and ensure projects remain on schedule • Ensure completed work orders are properly closed • Reconcile time and cost center information

🎯 Requirements

• 4+ years of experience managing operations, service delivery, or projects (people and/or program management) • Experience within IT services, technology deployments, field services, or a partner/channel environment preferred • Proven ability to manage a high volume of concurrent projects with strong organization, accuracy, and follow-through • Experience using work-management or PSA platforms (Wrike or similar) • Experience using resource scheduling tools (Resource Guru or similar) • Comfortable working within vendor and partner portals • Experience with enterprise service delivery systems, SAP Fieldglass, SAP Ariba, or similar platforms is a plus • Excellent written and verbal communication skills with a proactive approach to follow-up • Self-directed, dependable, and comfortable working in a fast-paced environment

🏖️ Benefits

• Comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option • Vision plan • Dental insurance with base dental plan option paid for by PGTEK • Life Insurance • Short and Long-Term disability • Critical Illness insurance premiums covered • Matching 401(k) plan • Discount on pet insurance through ASPCA Pet Insurance • Employee Assistance Program available at no cost • Generous amount of PTO and Holidays • Education Assistance Program available after 12 months of employment