Director of Account Management – Client Services

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $135k - $165k / year

⏰ Full Time

🔴 Lead

📁 Client Services

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

PharmaForce

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

PharmaForce is a dedicated 340B third-party administrator (TPA) that provides software and services to help health systems, federally qualified health centers, critical access hospitals, and specialty programs manage 340B pharmacy programs with compliance, visibility, and automation. Their platform includes contract pharmacy claim capture, mixed-use split billing, automated manufacturer reporting (ClaimsConnect), referral claim recovery (Referrals+), an Rx savings card, home infusion capture, and AI-enabled insights (Kareem AI). PharmaForce emphasizes real-time visibility into claims, clean audit trails, compliance-first workflows, and reducing manual work to maximize 340B capture and savings for covered entities.

📋 Description

• Own portfolio-level account health across assigned covered entity accounts, monitoring retention risk, client satisfaction, and program performance indicators such as 340B capture rate and total booking value trends • Identify at-risk accounts and coordinate remediation plans with account managers and internal stakeholders • Track implementation backlog aging and cross-functional metrics, escalating systemic issues to Implementation Services and Technical Operations leadership • Serve as the senior escalation point for at-risk or dissatisfied accounts, leading client communications on billing disputes, reimbursement obligations, and service failures • Partner with Implementation Services and Technical Operations to resolve cross-functional issues and ensure smooth handoffs into account management • Represent the client voice in internal planning and product roadmap discussions • Lead, coach, and develop the U.S. Account Management team • Track turnover, ticket responsiveness, and training gaps; build corrective plans based on client feedback and benchmarks • Build and maintain onboarding and continuing-education programs for account managers • Establish standards for client communication, quarterly business reviews, and account documentation • Improve Account Management processes, tooling, and reporting cadence with Operational Excellence • Support renewal and expansion motions with Sales and executive leadership • Partner with Product, Sales, and Operational Excellence on company strategy and prioritization

🎯 Requirements

• 7+ years of experience in account management, client success, or client-facing operations, including at least 2–3 years in a people-leadership role • Demonstrated experience managing escalations and retention for at-risk enterprise or healthcare accounts • Strong track record of building team performance standards, coaching frameworks, and measurable improvement in client satisfaction metrics • Excellent written and verbal communication skills, with the ability to calibrate tone for executive, client, and internal audiences • Comfort operating in a remote, distributed team environment across U.S. and international (India-based) colleagues • Preferred: Experience in the 340B drug pricing program, pharmacy benefit management, healthcare revenue cycle, or a related healthcare compliance/SaaS domain • Preferred: Familiarity with contract pharmacy and split billing models, claims adjudication concepts, or safety-net provider operations • Preferred: Experience working within a private-equity-backed, growth-stage SaaS organization

🏖️ Benefits

• Competitive pay • Health, dental, vision, and life insurance • 401(k) • Paid time off