Patient Enrollment Specialist – Clinical Support

🕒 September 10

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PharmD Live

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $1M Seed Round on 2022-02

Consulting • Marketing • Logistics

PharmD Live is a healthcare technology company that partners with healthcare providers to deliver telehealth solutions focused on chronic care and medication management. Utilizing a clinical pharmacist-led approach combined with AI-driven technology and predictive analytics, they aim to improve patient outcomes and provide value-based care across the healthcare continuum. Their services include chronic care management, remote patient monitoring, medication adherence programs, transitional care management, medication therapy management, pharmacogenomics, diabetes prevention, and annual wellness visits. PharmD Live works with physicians, hospitals, health systems, payors, and other healthcare providers to enhance clinical efficiency and safety, particularly for high-risk, high-cost patients. They address significant industry issues such as medication nonadherence, adverse drug events, and healthcare costs associated with chronic diseases.

📋 Description

• Conduct outbound and inbound patient calls as part of scheduled outreach activities • Engage patients regarding Annual Wellness Visits and care management services • Support patient enrollment and appointment scheduling • Schedule, confirm, and coordinate patient appointments • Follow up with patients to complete enrollment and scheduling activities • Provide information regarding available healthcare services • Address routine patient questions and concerns • Perform medication reconciliation and document patient-reported information • Obtain and update medical histories, allergies, and preventive care information • Collect and document patient-reported vital signs when applicable • Identify relevant patient information for provider review • Assist with chart preparation and clinical documentation • Support care coordination and patient follow-up activities • Escalate clinical concerns to the appropriate clinical team when necessary • Accurately document patient interactions, enrollment activity, scheduling, and clinical information in the EHR • Maintain complete, timely, and accurate patient records • Follow established outreach, enrollment, clinical support, and documentation workflows • Maintain HIPAA compliance and protect confidential patient information • Manage approximately 50–80 patient calls per shift • Work toward established call volume, enrollment, quality, and productivity goals

🎯 Requirements

• Medical Assistant certification • Previous experience in a healthcare, medical office, telehealth, patient care, or care coordination setting • Strong verbal and written communication skills • Professional and confident telephone presence • Strong organizational and documentation skills • Ability to work independently in a remote environment • Reliable attendance and ability to maintain assigned full-time work hours • Comfortable working within structured workflows and performance expectations • Previous patient enrollment or healthcare outreach experience preferred • High-volume patient calling or call center experience preferred • Experience working with Medicare populations preferred • Experience supporting Annual Wellness Visits or preventive care programs preferred • Care management or care coordination experience preferred • Familiarity with Epic, NextGen, or comparable EHR platforms preferred • Previous remote healthcare experience preferred

🏖️ Benefits

• Fully remote position • Full-time shifts scheduled within the 8:00 AM–10:00 PM ET operating window • Opportunity to contribute to improving patient engagement and access to preventive and care management services • 1099 independent contractor arrangement