Director, Product Management – PrintOps

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $145k - $150k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

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Pharos

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Pharos is a provider of cloud-based print management solutions designed to streamline and optimize print environments for organizations across various industries, including financial services, professional services, insurance, and education. Their services include secure cloud printing, print management, and optimization tools that help reduce costs, enhance security, and improve IT productivity by eliminating print servers and managing diverse printer fleets through a centralized system. With a focus on sustainability and cybersecurity, Pharos offers solutions like secure release printing and insights & analytics to convert direct-to-printer workflows into efficient cloud solutions, providing organizations with tools to manage their printing infrastructure more effectively.

📋 Description

• Own the full product loop for an established PrintOps product area • Understand and document how the product currently works, including hidden complexity and workarounds • Bring product capabilities under control and decide what to build and what to leave alone • Set product direction across customer commitments, technical constraints, and two new markets • Create and maintain a visible roadmap with rationale, ownership, and clear product boundaries • Turn support tickets, sales requests, and customer complaints into actionable product decisions • Conduct direct conversations with enterprise customers, including communicating no • Translate product direction into work Engineering can build and verify • Collaborate with Sales, Support, Customer Success, Services, and Marketing to communicate changes and rationale • Use AI in discovery, synthesis, competitive research, epic drafting, and documentation • Work in a fast product-development loop with Engineering without oversized specifications

🎯 Requirements

• Experienced product management background • Experience owning a mature, complicated product with real history, workarounds, and an established customer base • Direct experience with enterprise customers, including discovery calls, pilots, and advisory relationships • Experience translating customer or market needs into buildable Engineering work • Experience simplifying, standardizing, or making complex products easier to reason about • Comfortable using AI for discovery, synthesis, competitive research, epic drafting, and documentation • Must live in the United States • Must be eligible to work in the United States • Must be authorized to work in the U.S. without sponsorship

🏖️ Benefits

• Bonus • Medical and dental coverage • 401(k) • Flexible hours • PTO • Recognized as a Great Benefits employer by Mployer • Named a Top Place to Work by USA Today

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