Client Program Manager

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Phil, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🧬 Biotechnology

Healthcare Insurance • SaaS • Biotechnology

Phil, Inc. is a company on a mission to simplify medication access for patients by helping them receive their medications quickly, easily, and affordably. The company offers the PhilRx Digital Hub Platform, which streamlines medication access for patients and providers, supporting retail and specialty-lite manufacturers. Phil, Inc. 's platform is designed to improve health outcomes by removing barriers and ensuring efficient medication dispensing, optimizing coverage and patient adherence, and supporting healthcare providers. Through strategic partnerships, Phil, Inc. helps maximize the value of access programs for life sciences brands, enhancing patient access and provider engagement.

📋 Description

• Support client engagement and program success – Help develop and execute plans to ensure smooth program launches, tracking key pre-launch milestones and flagging risks early. • Program coordination & client support – Work closely with clients to support day-to-day needs, helping translate client goals into actionable next steps for PHIL. • Performance analysis & reporting – Analyze program performance against key success metrics, build reporting and dashboards, and surface insights that help clients and internal teams understand what's working and what isn't. • Client relationship management – Serve as a trusted day-to-day point of contact for clients, supporting discussions on program performance, goal alignment, and areas for improvement. • Stakeholder collaboration & problem-solving – Partner with internal teams (client success, product, operations) and external client contacts to resolve issues, escalating and diplomatically navigating pushback as needed. • Data quality & process improvement – Help ensure the quality and accessibility of program data through cleansing, modeling, and maintenance, and identify opportunities to improve tooling and processes for greater efficiency.

🎯 Requirements

• Bachelor's degree in Business, Healthcare Management, Finance, Economics, Statistics, or a related field (or equivalent experience). • 3–7 years of experience in a client-facing, analytics, business strategy, or startup operations role; healthcare or pharmaceutical experience a plus. • Excellent communication skills, with the ability to build relationships with clients and align internal and external stakeholders around shared goals. • Data-driven mindset, comfortable turning data into clear, actionable insights for both clients and internal teams. • Comfort with ambiguity and solving problems dynamically without well-worn paths. • Strong analytical skills with high attention to detail; proficiency in data visualization tools (e.g., Looker) preferred. • Proven ability to drive results, both through direct execution and by influencing cross-functional partners.

🏖️ Benefits

• Fully remote working environment. • Competitive compensation (commensurate with experience). • Full benefits, including medical, dental, and vision. • 401(k) contribution opportunity.