Program Manager

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🔥 5 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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ELOVATE

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

🤝 B2B

🛍️ eCommerce

B2B • eCommerce

ELOVATE is an outsourced services provider that delivers scalable, tech-driven fulfilment, contact centre response, payment and donation processing, and data/insights to brands and charities. The company offers end-to-end logistics including warehousing, picking & packing, shipping, returns management, kit collation and subscription box fulfilment, alongside in-house print, virtual gifts and integrated APIs for real-time reporting and automation. ELOVATE emphasizes compliance (GDPR/ISO/PCI-DSS), sustainable operations and international expansion to support eCommerce, charity and retail clients as an extension of their teams.

📋 Description

• Own the design, execution, and continuous improvement of strategic customer programs at Elovate. • Lead the planning and execution of customer programs, ensuring milestones, deliverables, and outcomes are consistently met. • Translate customer objectives into structured program roadmaps with clear success criteria, timelines, and ownership. • Manage program governance including progress tracking, status reporting, risk management, and escalation handling. • Serve as the primary point of contact for assigned customers, building strong, trust-based relationships. • Facilitate collaboration across Product, Operations, Field Service, and leadership to drive successful program delivery. • Define program success metrics and KPIs; track and report on outcomes against targets. • Analyze program data to surface trends, risks, and opportunities for operational improvement.

🎯 Requirements

• 5+ years of experience in program or project management, customer success, consulting, or related roles. • Demonstrated ability to lead complex, multi-stakeholder initiatives from concept through completion. • Strong organizational skills with the ability to manage multiple programs simultaneously. • Excellent communication and facilitation skills with experience engaging senior stakeholders. • Proven track record of building and maintaining strong customer relationships. • Analytical mindset with the ability to define metrics, measure progress, and report outcomes. • PMP, PgMP, or equivalent project/program management certification (nice to have). • Experience working with municipal or government agency customers (nice to have). • Background in automated traffic enforcement, public safety technology, or SaaS/hardware service delivery (nice to have).

🏖️ Benefits

• Ongoing alignment between customer goals and Elovate's solutions and service delivery. • Proactive identification and addressing of customer concerns before they become escalations. • Regular program reviews, data-driven performance insights, and strategic recommendations.