Field Service Engineer – Imaging Systems

🔥 12 minutes ago

🗿 South Dakota – Remote

🗿 South Dakota – Remote

💵 $29 - $45 / hour

⏰ Full Time

🟢 Junior

🔧 Field Service Engineer

👻 Ghost score 0%

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Philips

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🔧 Hardware

💰 Post-IPO Equity - Philips on 2025-03

Healthcare • Hardware

Philips is a global health technology company (Koninklijke Philips N. V. ) that develops medical imaging systems (MR, CT, handheld ultrasound), patient monitoring and critical care solutions, and consumer health products such as Sonicare and the Pregnancy+ app. The company emphasizes delivering solutions that help clinicians provide faster, better care and also offers consumer-focused personal care and oral-health products. Philips positions itself around healthcare equipment, clinical informatics and connected care, and patient-facing health technologies.

📋 Description

• Manage customer relationships through effective technical knowledge • Install, troubleshoot, service, and maintain imaging equipment at customer sites • Provide customer service by meeting customer entitlements, setting expectations, and resolving needs • Understand customers’ businesses and competitive environments; generate service revenue • Participate in the regional work team and improve team processes • Identify training gaps and increase capability and capacity, including qualification in multiple modalities and learning new tools • Complete administrative duties including timesheets, service work orders, expense reports, Field Change Orders, preventive maintenance, installation documents, and site/service documentation • Follow training, quality, safety, and regulatory requirements • Use tools, support, resources, and escalation processes to resolve customer and system problems • Complete preventive maintenance, Field Change Orders, installations, and related tasks • Diagnose and resolve electronic, network, and mechanical problems • Travel approximately 70% across the specified geography, with 1–4 hours of daily driving and occasional overnight, air, or train travel

🎯 Requirements

• 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years in electromechanical industries • Preferred experience in Computed Tomography (CT), Magnetic Resonance (MR), and/or Diagnostic Xray (DXR) imaging equipment • Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment • Knowledge and use of necessary tools and test equipment • Associate Degree in electronics or equivalent combination of education and experience • Ability to perform minimum physical, cognitive, and environmental requirements for the Field Service position, with or without accommodation • Ability to work in office/home office, remote, and hospital/healthcare environments • Ability to work flexible hours, including overtime, weekends, and on-call rotations • Ability to safely work with radiation sources and/or radioactive materials • Ability to wear required personal protective equipment • Must have US work authorization; sponsorship is not available now or in the future • Must reside in or within commuting distance to Rapid City, South Dakota

🏖️ Benefits

• Overtime eligibility • Field service and lead generation incentive bonus plans • On-call pay • Company fleet/car • Training • Advancement opportunities • Annual incentive plan may be offered • Field service incentive bonus may be offered • Sales commission may be offered • Long-term incentives may be offered • Comprehensive Philips Total Rewards benefits program • Generous PTO • 401k with up to 7% match • HSA with company contribution • Stock purchase plan • Education reimbursement