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Field Service Engineer – Imaging Systems

🕒 October 7

🗿 South Dakota – Remote

infoinfo

💵 $29 - $45 / hour

⏰ Full Time

🟢 Junior

🔧 Field Service Engineer

Where this job comes from

Posted on Philips's careers page, not through a job board

First seen by Remote Rocketship October 7

Still open on Philips's site. Checked 8 hours ago.

Logo of Philips

Philips

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Philips is a global health technology company committed to improving people's health and well-being through meaningful innovation. They focus on various domains including personal health, diagnosis and treatment, and connected care, striving to provide advanced technologies and solutions that enhance health outcomes for individuals and healthcare providers alike.

📋 Description

• Manage customer relationships through technical knowledge and effective service • Install, troubleshoot, service, and maintain equipment at customer sites • Provide exceptional customer service by meeting customer entitlements, expectations, commitments, and arrival times • Understand customers’ businesses and competitive environments and generate service revenue • Participate in the regional work team and improve team processes • Identify training gaps and pursue opportunities to increase capability and capacity, including qualification in multiple modalities and learning new tools • Complete administrative duties including timesheets, service work orders, expense reports, Field Change Orders, preventative maintenance, installation documents, and site/service documentation • Follow Philips, State, and Federal regulatory requirements and established training, quality, and safety requirements • Use tools, support, resources, and escalation processes to resolve customer and system problems • Complete preventative maintenance, Field Change Orders, installations, and related tasks • Diagnose and resolve electronic, network, and mechanical problems • Travel approximately 70% across the specified geography, with 1–4 hours of daily driving and occasional overnight, air, and train travel

🎯 Requirements

• 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years in electromechanical industries • Preferred experience in Computed Tomography (CT), Magnetic Resonance (MR), and/or Diagnostic Xray (DXR) imaging equipment • Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment • Knowledge and use of necessary tools and test equipment • Associate Degree in electronics or equivalent combination of education and experience • BSEE/BSEET/BSME/BSMET preferred • Ability to perform minimum physical, cognitive, and environmental job requirements with or without accommodation • Ability to work in an office/home office and/or remote setting and in a hospital/healthcare environment • Ability to work flexible hours, including overtime, weekends, and on-call rotations • Ability to safely work with radiation sources and/or radioactive materials and wear required personal protective equipment • US work authorization required; sponsorship unavailable • Must reside in or within commuting distance to Rapid City, SD

🏖️ Benefits

• Overtime eligible • Field service and lead generation incentive bonus plans • On-call pay • Company fleet/car • Training • Advancement opportunities • Annual incentive plan may be offered • Field service incentive bonus may be offered • Sales commission may be offered • Long-term incentives may be offered • Generous PTO • 401k with up to 7% match • HSA with company contribution • Stock purchase plan • Education reimbursement

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