Field Service Engineer – Xper, Philips HemoApp

Job not on LinkedIn

🔥 6 minutes ago

⛰️ Colorado, Oregon, +1 more states – Remote

⛰️ Colorado – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $29 - $45 / hour

⏰ Full Time

🟢 Junior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Philips

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Philips is a global health technology company committed to improving people's health and well-being through meaningful innovation. They focus on various domains including personal health, diagnosis and treatment, and connected care, striving to provide advanced technologies and solutions that enhance health outcomes for individuals and healthcare providers alike.

📋 Description

• Provide on-site, online, and phone support within the zone and nationwide to resolve complex technical problems and product issues for Xper/Flex Cardio products and Xcelera Cardiology PACS modality • Provide customer service by adhering to customer entitlements, setting expectations, meeting commitments and arrival times, and resolving customer needs • Understand the customer's business and competitive environment and generate service revenue • Participate in the regional work team, improve team processes, and identify training gaps • Increase capability and capacity by becoming qualified in multiple modalities and learning new tools • Complete administrative duties including timesheets, service work orders, expense reports, Field Change Orders, preventative maintenance, installation documents, and site/service documentation • Adhere to training, quality, safety, and regulatory requirements • Use tools, support, resources, and escalation processes to resolve customer and system problems • Complete preventative maintenance, Field Change Orders, installations, and related tasks • Diagnose and resolve electronic, network, and mechanical problems

🎯 Requirements

• 1+ years of experience in a field or hospital-based service environment, or 3+ years in electromechanical industries • Ability to understand and apply electronic, mechanical, and networking theory • Ability to install, diagnose, and repair equipment • Knowledge and use of necessary tools and test equipment • Associate Degree in electronics or equivalent combination of education and experience • Ability to work in office/home office, remote, and hospital/healthcare environments • Ability to work flexible hours, including overtime, weekends, and on-call rotations • Ability to safely work with radiation sources and/or radioactive materials • Ability to wear required personal protective equipment • Able to travel extensively, including international travel, at least 75% • Valid driver's license and good driving record • US work authorization required; no current or future visa sponsorship • Must reside in or within commuting distance to a major airport in Colorado, Oregon, or Washington state

🏖️ Benefits

• Overtime eligible • Annual incentive bonus plans • On-call pay • Company fleet/car • Training • Advancement opportunities • Comprehensive Philips Total Rewards benefits program • Generous PTO • 401k with up to 7% match • HSA with company contribution • Stock purchase plan • Education reimbursement