Field Service Engineer

🕒 April 14

🐻 Alaska, Colorado, +9 more states – Remote

🐻 Alaska – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote ⚜️ Louisiana – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Sartorius

WebsiteLinkedInAll Job Openings

10,000+ employees

Sartorius is a leading international partner of life sciences research and biopharmaceutical manufacturing.

📋 Description

• Service company equipment for customers, including installations, preventative maintenance, repairs and training. • Interact with customers directly to schedule appointments and complete repair services as appropriate. • Provide excellent customer service at every step. • Evaluate the customer’s service needs, including a technical evaluation of the equipment that needs servicing; researching and interpreting the specifications to effectively troubleshoot and determine an appropriate solution; coordinating with the customer and other internal personnel to complete the service. • Maintain complete, timely documentation, including field service reports, customer surveys, installation reports, daily progress reports, and others as defined by management. • Communicate effectively and in a timely manner with management, coworkers, and customers, including responding by email, phone and in person as needed. • Manage communications effectively and timely. • Maintain an updated schedule and proactively communicate to management when schedule is free of appointments. • Properly manage company parts, equipment and tools. • Keep an accurate inventory and care properly for equipment and tools. • Build positive relationships with customers. • Perform other related duties as required.

🎯 Requirements

• Bachelor’s degree in an Electrical/Electronic discipline, minimum of an associate’s degree or equivalent combination of industry experience and technical/military training • 3+ years’ Field Service experience working on electrical and mechanical equipment • Experience trouble shooting, repairing, calibrating and performing routine maintenance on equipment using company provided tools. • Experience installing equipment, wiring, or programs to meet company specifications. • Ability to lift 50lbs. • Experience with troubleshooting low voltage electrical systems, sensors and ability to read electrical diagrams. • Experience with high voltage (400VAC plus) systems. • Experience with pneumatic and hydraulic systems. • Valid Drivers License and Passport • Up to 90% travel is required to support Field Service activities and can include travel outside of the region. • Proficiency with MS Office software, including Outlook, Word and Excel.

🏖️ Benefits

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings • Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules • Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform • Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network” • Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs. • Intelligent Working Environment: Working in smart buildings with the latest technology and equipment. • Retirement Savings Plan: 401 k (with generous company match) • Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account • Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate • Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service