Customer Experience Representative

Job not on LinkedIn

🕒 September 18

🐊 Florida – Remote

🐊 Florida – Remote

💵 $55k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PhillyTech (SaaS Talent)

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

💼 Consulting

📣 Marketing

🎯 Recruiter

Consulting • Marketing • Recruitment

PhillyTech (SaaS Talent) is a leading recruiting and talent acquisition firm focused on helping SaaS and tech startups hire top talent in the United States and Latin America. They specialize in sourcing, recruiting, and onboarding highly skilled professionals across various roles, including IT, product, sales, marketing, and finance. PhillyTech offers comprehensive services such as contingency recruiting, staff augmentation, and business development coaching. With over 25 years of experience, they provide strategic talent acquisition, helping companies scale, innovate, and maintain a competitive advantage in the rapidly evolving tech industry. Additionally, they host 'The SaaS Pulse Show,' a platform where tech leaders share expert insights.

📋 Description

• Serve as a trusted point of contact for clients across phone, email, SMS, HubSpot, webinars, and in-person events • Own customer questions and issues from initial contact through resolution • Lead one-on-one and live virtual webinar client onboarding experiences • Present to groups of clients, guide them through onboarding, answer questions, and ensure successful setup • Conduct proactive outbound outreach for onboarding, engagement, event attendance, account maintenance, and customer experience initiatives • Manage accounts receivable and payment follow-up • Pursue outstanding balances up to approximately $10,000 and conduct sensitive collections conversations • Identify opportunities to enhance the client experience • Coordinate with internal teams • Maintain accurate HubSpot records • Recommend improvements to customer processes, tools, and communications • Travel domestically and internationally quarterly for live events, including possible evening and weekend work

🎯 Requirements

• 2+ years of relevant experience in Customer Support, Customer Service, Customer Success, Contact Center Operations, Account Management, or another high-touch customer-facing role; 4+ years preferred • Must be willing and able to travel domestically and internationally approximately quarterly for live events • Evening/weekend availability, long 8-10 hour event days, and extended time on your feet • Passport needs to be all set • Comfortable spending significant time on the phone, including proactive outbound calling, repeated follow-up, and sensitive or challenging conversations • Comfortable with direct accounts receivable and collections outreach • Excellent verbal and written communication skills • Confidence engaging customers one-on-one and in live virtual group settings, including webinars and onboarding sessions • Strong critical thinking, empathy, organization, and sound judgment • Ability to take ownership, solve problems independently, and know when to resolve an issue versus escalate it • Resourceful and comfortable working in a fast-moving startup environment • Flexibility to operate effectively through ambiguity and changing priorities, processes, systems, and working hours • Experience with HubSpot or similar CRM/customer support platforms

🏖️ Benefits

• Multiple medical insurance options • Employer contribution toward medical insurance premiums • Dental and vision insurance options • Supplemental life insurance • Voluntary short-term and long-term disability insurance • 15 days of PTO annually • 7 paid company holidays • Access to company-certified coaches and personal development opportunities • Opportunities to attend company live events • Travel and leisure membership benefits • Remote work

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