Real Estate Account Manager

🕒 July 2

🏢🏡 New York City – Hybrid

💵 $120k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 41%

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• Open for 136 days.

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Pilot

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

📡 Telecommunications

🏢 Enterprise

🤝 B2B

💰 $17M Series B - Pilot on 2017-09

Telecommunications • Enterprise • B2B

Pilot is a NYC‑metro fiber network operator that owns and operates 300+ route miles of fiber, connecting 1000+ buildings and serving 3500+ customers with enterprise-grade connectivity. The company provides dedicated internet, dark fiber, IP transit, wavelength (optical transport), Ethernet transport, and direct cloud connections (CloudConnect) with enterprise SLAs, low-latency routing, and rapid deployment for financial firms, media companies, data centers, and other businesses. Pilot focuses on in-house builds and maintenance across the New York City and New Jersey metro area, offering B2B solutions for customers that need high‑capacity, low‑latency, and resilient network infrastructure.

📋 Description

• Build new and nurture existing relationships with Pilot’s commercial real estate (CRE) partners to keep Pilot top of mind. • Host regular check-ins, on-site meetings, and events to strengthen relationships and stay informed about partner needs and potential opportunities • Coordinate, schedule, and manage logistics for partner meetings, property visits, and events • Position Pilot as a strategic partner and trusted resource for building operators, highlighting Pilot’s compelling differentiation within a competitive ISP landscape • Serve as a resource for partners by sharing updates, insights, and best practices about Pilots’ services and the benefits they provide to tenants • Collaborate effectively with internal teams to address partner inquiries promptly, ensuring a seamless customer experience • Proactively gather feedback from partners to identify areas for improvement and opportunities for additional collaboration • Work closely with management and marketing team to align partnership goals and priorities • Assist in creating and managing materials for partner meetings and events • Document insights about the competitive landscape, tenant profiles, and demographics within our building portfolio, to inform strategic initiatives • Maintain meticulous and up-to-date records of partner interactions, building details, and other relevant information in Pilot’s CRM • Track and report on the health and growth of partner relationships including engagement levels and opportunities for improvement • Prepare regular reports on relationship-building activities and key performance metrics • Continuously evaluate existing processes, systems, and workflows to optimize for efficiency and streamline relationship management • Proactively seek opportunities to enhance the partner experience through innovative solutions

🎯 Requirements

• 3-5 years of professional experience in relationship management, account management, or a related field, with a preference for commercial real estate • Must be willing to work in the field up to 5 days a week as required and comfortable working outside traditional business hours (regular event attendance will be required; events may begin before 8 AM and after 6 PM) • Proficiency in Salesforce, GSuite, and other standard sales and relationship management tools to effectively track engagement and streamline workflows • Excellent communication and interpersonal skills • Ability to work independently and thrive in an environment with minimal direction

🏖️ Benefits

• Company-sponsored Medical, Dental, Vision Coverage • Company-sponsored 401(k) • Commuter & Wellness Reimbursement • Competitive PTO

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