Audio Annotation Analyst

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $60k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

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Pindrop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Pindrop is a leader in voice authentication and fraud detection, offering innovative solutions to enhance the security of voice communications. The company uses advanced technologies such as liveness detection, behavioral analysis, and voice biometrics to combat threats like deepfakes and spoofing in various sectors including banking, finance, insurance, and retail. Pindrop integrates with platforms like Five9 to provide multifactor authentication, ensuring both the protection of sensitive information and a seamless user experience. With a focus on securing call centers and smart devices, Pindrop helps businesses prevent fraud and improve customer interactions by leveraging cutting-edge audio, voice, and AI technologies. Their solutions are trusted by some of the largest financial institutions and insurance companies around the world.

📋 Description

• Review and annotate audio recordings, video content, and associated interaction data • Assign accurate labels using project-specific guidelines and classification criteria • Identify potential fraud indicators, authentication outcomes, human-generated versus synthetic content, and other relevant attributes • Apply annotation guidelines consistently across large datasets and review existing labels for discrepancies • Flag difficult or ambiguous interactions, document observations, and collaborate with Research Scientists on edge cases • Review interactions to identify background noise, audio quality degradation, IVR process gaps, or unexpected model behavior • Conduct targeted interaction and metadata reviews for customer inquiries, model evaluations, and Research priorities • Maintain annotation records and summarize findings, recurring patterns, and classification inconsistencies • Handle sensitive data according to privacy, security, and confidentiality guidelines

🎯 Requirements

• Excellent listening and observational skills, strong attention to detail, and ability to apply defined annotation and classification guidelines accurately to audio and video content • Ability to perform high-volume, repetitive annotation and review tasks while maintaining quality and consistency • Ability to recognize inconsistencies and ambiguous cases, document findings clearly, and escalate questions appropriately • Familiarity with spreadsheets (Excel, Google Sheets) or comparable tools for organizing, categorizing, and reviewing data • Clear written communication skills and ability to work independently, manage priorities, and meet timelines in a remote environment • Experience with data annotation, audio or video labeling, transcription, quality assurance, or qualitative data review (nice to have) • Familiarity with fraud detection, authentication, voice biometrics, trust and safety, or contact center and IVR workflows (nice to have) • Understanding of synthetic speech, replay attacks, deepfakes, or machine learning labeling tasks such as intent recognition or speech analysis (nice to have) • Experience with annotation platforms, structured review tools, or basic data-querying concepts such as SQL (nice to have)

🏖️ Benefits

• Unlimited Paid Time Off (PTO) • Competitive compensation package, including RSUs (Restricted Stock Units) for all employees • Remote-first environment • Regular team on-sites, company-wide events, and intentional gatherings • Generous health and welfare plans, including one employer-paid “employee-only” plan • Best-in-class Health Savings Account (HSA) employer contribution • Low-cost vision and dental plans for you and your family • Paid Parental Leave, including birth, adoptive & foster parents • One year of diaper delivery for your newest addition to the family • Recurring monthly phone and internet allowance • Enhanced fertility and GLP-1 benefits • Annual Learning & Development stipend for professional growth, skill-building, certifications, and continued education