Senior Fraud and Authentication Consultant

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $109k - $131k / year

⏰ Full Time

🟠 Senior

💼 Consultant

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Pindrop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Pindrop is a leader in voice authentication and fraud detection, offering innovative solutions to enhance the security of voice communications. The company uses advanced technologies such as liveness detection, behavioral analysis, and voice biometrics to combat threats like deepfakes and spoofing in various sectors including banking, finance, insurance, and retail. Pindrop integrates with platforms like Five9 to provide multifactor authentication, ensuring both the protection of sensitive information and a seamless user experience. With a focus on securing call centers and smart devices, Pindrop helps businesses prevent fraud and improve customer interactions by leveraging cutting-edge audio, voice, and AI technologies. Their solutions are trusted by some of the largest financial institutions and insurance companies around the world.

📋 Description

• Serve as a trusted advisor to strategic customers throughout the solution lifecycle, from discovery and implementation to optimization and value realization • Lead complex client engagements by assessing needs, defining solutions, and driving customer outcomes • Conduct workshops, technical assessments, and executive briefings on authentication, fraud prevention, and voice biometrics • Collaborate with Product, Engineering, Customer Success, and Sales • Analyze client business processes and recommend improvements for operational efficiency and risk mitigation • Guide customer teams through integrations and change management, resolve technical issues, and ensure solution adoption • Author white papers, case studies, and reusable best-practice resources • Mentor colleagues and contribute to consulting excellence • Help security-conscious organizations realize the value of voice-based authentication and fraud prevention

🎯 Requirements

• 7+ years of consulting, technical account management, solution delivery, or customer-facing technical experience in SaaS, cloud, security, or fintech • Deep expertise in enterprise technology, financial services, SaaS, risk management, and transformative customer engagement • Ability to lead complex client engagements and solve challenging business and technical problems • Expertise in enterprise architecture, authentication, fraud risk, or voice-driven technologies • Outstanding client relationship skills and comfort presenting to C-level and executive stakeholders • Experience with contact center technology, voice biometrics, or security solution integration • Management consulting background or experience in high-growth technology environments • Technical certifications or advanced degree are listed as additional qualifications • Background producing thought-leadership content, whitepapers, or best practices • AI fluency and ability to communicate value clearly to executive and technical audiences

🏖️ Benefits

• Competitive compensation, including equity for all employees • Unlimited Paid Time Off (PTO) • 4 company-wide rest days in 2025 • Generous health and welfare plans, including one employer-paid employee-only plan • Best-in-class Health Savings Account (HSA) employer contribution • Affordable vision and dental plans for you and your family • Employer-provided life and disability coverage with additional supplemental options • Paid Parental Leave—equal for all parents, including birth, adoptive and foster parents • One year of diaper delivery for your newest addition to the family • Identity protection through Norton LifeLock • Recurring monthly phone and internet allowance • One-time home office allowance • Remote-first environment • Company holidays • Annual professional development and learning benefit • Pick your own Apple MacBook Pro • Retirement plan with competitive 401(k) match • Wellness program including Employee Assistance Program and 24/7 Telemedicine • Annual discretionary bonus • Commission payments