Senior Customer Analytics Director

Job not on LinkedIn

🔥 0 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $160.9k - $214.5k / year

⏰ Full Time

🟠 Senior

👔 Director

👻 Ghost score 0%

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Ping Identity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $35M Series F - Ping Identity on 2014-09

Consulting • Healthcare • Logistics

Ping Identity is a leading provider of identity and access management (IAM) solutions, delivering secure, scalable, and flexible identity services for enterprises and large organizations. The company offers cloud and on-premises platforms (including PingOne and Helix AI-powered capabilities) to manage authentication, access, orchestration, fraud prevention, and decentralized identity across customers, employees, and third parties. Ping Identity focuses on reducing fraud, improving user experiences, and supporting complex deployment needs for sectors like government, financial services, healthcare, retail, and media.

📋 Description

• Ensure customer performance metrics, including ARR movement, GRR, NRR, renewal rates, cohort views, and churn drivers, comply with standards and best practices • Translate company metrics into operational views for Customer Success and report on cross-sell and upsell pipelines • Lead data preparation and analytical narratives for CCO presentations, board packs, Thoma Bravo operating reviews, and QBRs • Report, model, and analyze renewal-rate variances, forecasts, targets, and root causes • Partner with Finance on annual renewal and retention models, historical baselines, forecasts, headcount, coverage-ratio, and capacity models • Design and maintain customer health scoring, risk telemetry, and predictive churn analyses • Define reporting requirements across Salesforce, the enterprise data warehouse, and BI platforms • Partner with Systems & Operations and Data & Analytics to align data models with Finance definitions • Execute custom quantitative analyses for the CCO • Collaborate with Revenue Operations, CRO leadership, and Product Strategy on unified data models, churn analysis, and revenue forecasting

🎯 Requirements

• 10+ years of experience in customer analytics, revenue analytics, FP&A, strategic finance, or Customer Success/Revenue Operations within a B2B SaaS environment • Deep knowledge of SaaS recurring revenue models and financial mechanics, including ARR, GRR, NRR, cohort analysis, contraction, and churn dynamics • Advanced proficiency in querying, modeling, and visualizing complex enterprise datasets using SQL, Excel, and BI tools (e.g., Tableau, Power BI) alongside CRM platforms like Salesforce • Proven experience translating business requirements into technical data specs and building executive-ready dashboards • Exceptional ability to synthesize complex quantitative data into clear, persuasive executive visual narratives and strategic recommendations • Strong cross-functional influencer and communicator capable of driving alignment across Finance, Sales, RevOps, and Product leadership • Prior experience operating within a Private Equity-backed enterprise (Thoma Bravo or similar portfolio environment) and supporting board-level reporting is strongly preferred • Proven track record as a high-output individual contributor capable of managing complex data projects independently from concept to execution

🏖️ Benefits

• Flexible, collaborative work environment • Employee Resource Groups • Regular company and team bonding events • Competitive benefits and perks • Global volunteering and community initiatives • Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations)