Senior Technical Account Manager

🕒 September 18

🇺🇸 United States – Remote

💵 $155k - $180k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 4%

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Ping Identity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $35M Series F - Ping Identity on 2014-09

Consulting • Healthcare • Logistics

Ping Identity is a leading provider of identity and access management (IAM) solutions, delivering secure, scalable, and flexible identity services for enterprises and large organizations. The company offers cloud and on-premises platforms (including PingOne and Helix AI-powered capabilities) to manage authentication, access, orchestration, fraud prevention, and decentralized identity across customers, employees, and third parties. Ping Identity focuses on reducing fraud, improving user experiences, and supporting complex deployment needs for sectors like government, financial services, healthcare, retail, and media.

📋 Description

• Manage complex, high-spend global accounts, consulting on multi-product strategies and guiding integrations into multi-vendor environments • Optimize delivery frameworks and ensure operational readiness • Act as an advocate balancing customer needs with the internal roadmap • Support development and testing of AI-driven tools and provide feedback on AI-generated insights • Serve as a Cluster Lead and mentor, developing training content and removing blockers for peers • Provide hands-on guidance during critical escalations • Lead internal programs to increase team-wide efficiency, operational consistency, and technical readiness • Represent Ping Identity at regional events • Influence Engineering and Product teams to elevate the customer experience

🎯 Requirements

• Minimum of 7+ years of enterprise customer-facing experience in a Technical Account Management, Customer Success, Sales Engineering, or Professional Services role • Proven track record of managing global, highly complex enterprise accounts • Advanced knowledge of cybersecurity, including Zero Trust architectures, secure cloud deployments, and integration of identity within broader security ecosystems • Experience utilizing AI productivity tools • Deep expertise in Identity Management, Access Management, and Federation in multi-vendor ecosystems • Ability to translate complex business requirements into operational technical strategies for VP/C-level audiences • Strong mentorship and leadership skills • Ability to handle sensitive, high-pressure escalations with executive stakeholders • Advanced architectural experience with the Ping Identity suite and APIs preferred • Deep expertise in SAML, OAuth, OpenID Connect, and enterprise networking protocols preferred • Experience leading cross-functional task forces or internal efficiency programs preferred

🏖️ Benefits

• Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations) • Employee Resource Groups • Regular company and team bonding events • Global volunteering and community initiatives • Flexible, collaborative work environment • Competitive benefits and perks

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