Care Center Representative

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pinnacle Home Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🏥 Healthcare

👥 B2C

Healthcare • B2C

Pinnacle Home Care is a Florida-based home healthcare provider that delivers a broad range of in-home clinical services. Since 2003 the company has grown into the largest independent home health provider in Florida, serving over 310,000 patients to date and caring for more than 10,000 patients daily. Pinnacle provides skilled nursing, physical/occupational/speech therapy, medical social work, behavioral health, remote patient monitoring (through a RemoteFocus partnership), and specialty post-acute services including cardiac, pulmonary, neurological, diabetic, surgical, urological, and wound care — all focused on preventing readmissions and supporting patients’ independence at home.

📋 Description

• Serve as the first point of contact for patients, caregivers, and healthcare professionals seeking information, assistance, or services. • Demonstrate interpersonal communication skills, empathy, and a customer-centric approach to provide outstanding support and ensure a positive experience for callers. • Coordinate appointments, address inquiries, and facilitate communication between patients and the healthcare team. • Answer incoming calls promptly and professionally. • Provide information on home health services, scheduling, and general inquiries. • Follow established call center protocols and quality standards. • Escalate complex issues to appropriate personnel for resolution. • Document calls within medical records. • Code calls depending on the request and resolution provided.

🎯 Requirements

• Must have a high school diploma or equivalent. • Additional education or training is a plus. • Proven experience in a call center or customer service role, highly preferable in healthcare. • Proficiency in using call center software and computer applications. • Excellent written and oral communication skills. • Ability to multitask, prioritize, and work in a fast-paced environment.

🏖️ Benefits

• Personalized, One-on-One Care: Help patients heal and regain their independence by delivering individualized care in the comfort of their homes. • Growth & Stability: Over two decades as Florida’s largest independent home health agency. • Ongoing Professional Development: Free Continuing Education Units (CEUs) to support licensure and career advancement. • Competitive Benefits & Perks: Including an employee referral program where you can earn rewards. • Recognized Excellence: Ranked as a USA Today Top Workplace. • Flexible Scheduling: Enjoy a schedule that aligns with your personal priorities. • Supportive & Fun Culture: Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment.