Director, AI Solutions Delivery – Operations

🔥 13 hours ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

⏰ Full Time

🔴 Lead

🤖 Artificial Intelligence

👻 Ghost score 10%

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Pinnacle Group, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏢 Enterprise

👥 HR Tech

🤝 B2B

Enterprise • HR Tech • B2B

Pinnacle Group, Inc. is a leading provider of contingent workforce solutions, specializing in Managed Services (MSP), Vendor Management Software (VMS) implementation, and payrolling services. As a diversity-driven, VMS-agnostic service provider, Pinnacle Group delivers scalable workforce solutions globally, ensuring cost savings, attrition reduction, and compliance for its clients. With a strong focus on strategic services, Pinnacle has partnered with Fortune 500 companies to optimize their workforce management, achieving 100% supplier payment accuracy. The company is Latina-owned and is recognized for its commitment to supplier diversity and innovative workforce strategies.

📋 Description

• Operationalize the enterprise AI and technology roadmap into defined workstreams, delivery sprints, milestones, resource requirements, and implementation plans • Lead AI and automation intake, feasibility assessment, business case development, and backlog prioritization across MSP, SI, and EOR business lines • Direct project managers, business analysts, functional leads, and cross-functional delivery teams from concept and proof-of-concept through pilot and production deployment • Serve as a primary delivery escalation point and resolve operational blockers and cross-business-unit dependencies • Establish delivery governance, status reporting, risk management, issue escalation, decision tracking, and milestone accountability • Partner with business and technology stakeholders to prioritize Salesforce enhancements, platform improvements, and business-critical initiatives • Ensure AI and automation solutions integrate with ATS, VMS, ERP, CRM, Experience Cloud, data, and operational platforms • Lead requirements gathering, process discovery, functional design reviews, solution validation, user acceptance testing, and pilot rollouts • Monitor data quality, pipeline health, model performance, system reliability, and operational uptime • Evaluate deployed AI applications, automation workflows, and enterprise solutions for defects, edge cases, adoption barriers, and improvements • Serve as strategic business owner for Salesforce and define requirements, enhancement roadmaps, and implementation priorities • Oversee Salesforce Experience Cloud and related digital experiences, workflows, onboarding, user journeys, access models, reporting, and usability • Optimize Salesforce workflows, automation, integrations, data structures, and reporting capabilities • Support Salesforce release planning, testing, change management, deployment readiness, and post-release optimization • Develop change management plans, user training, process playbooks, and standard operating procedures • Track user adoption, operational sentiment, support requirements, and post-deployment friction points • Lead post-implementation reviews and refine future delivery approaches • Maintain operational scorecards for delivery velocity, adoption, defect rates, SLA performance, utilization, and implementation effectiveness • Define and validate ROI measures, including time savings, productivity, labor efficiency, margin, revenue, client savings, and risk reduction • Prepare program updates, executive reporting packages, business cases, and performance summaries for the Senior Director and executive leadership • Recommend roadmap priorities and continuous improvement opportunities using performance data and operational feedback

🎯 Requirements

• 8+ years of experience leading technology program delivery, solution design, digital transformation, enterprise applications, or technology-enabled business transformation • 3+ years of direct experience delivering AI, machine learning, intelligent automation, or advanced analytics initiatives preferred • Demonstrated experience managing complex, cross-functional technology initiatives from concept through production deployment • Experience working with enterprise CRM, ERP, ATS, VMS, or workforce technology platforms • Demonstrated experience translating business requirements into Salesforce or other enterprise platform solutions • Experience managing platform enhancement roadmaps, backlog prioritization, solution design, release readiness, and user adoption • Strong understanding of enterprise integrations, workflow automation, data structures, reporting, and platform governance • Salesforce Experience Cloud experience strongly preferred • Experience partnering with Salesforce administrators, developers, architects, consulting partners, or systems integrators • Direct experience within human capital management, workforce solutions, MSP, staffing, VMS, EOR, consulting, or professional services environments strongly preferred • Understanding of contingent workforce processes, supplier management, talent delivery, SOW/services procurement, and workforce operations highly desirable • Proven ability to lead agile delivery teams, cross-functional implementation efforts, process transformation programs, and technology adoption initiatives • Strong ability to move between strategic discussions and detailed operational execution • Demonstrated ability to manage competing priorities across multiple business units and technology platforms • Strong problem-solving skills with the ability to identify root causes, evaluate tradeoffs, and drive decisions • Ability to communicate complex technical concepts clearly to business and executive audiences

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