Policy Service Agent I

Job not on LinkedIn

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $40.5k - $70.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AIS Insurance

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1968

🛡️ Insurance

Insurance

AIS Insurance is a company specializing in providing a range of insurance products and services. The company focuses on protecting individuals and businesses by offering tailored insurance solutions that meet their specific needs. AIS Insurance aims to deliver quality service and peace of mind through comprehensive coverage and expert guidance in navigating the insurance landscape.

📋 Description

• Provide customer service to customers through inbound and outbound calls • Service and assist with existing Private Passenger Automobile, Homeowner, and Commercial policies • Complete applications and processes to address customer concerns and inquiries • Collect customer information, evaluate risks, and address individual insurance needs • Counsel customers on coverage and quote additional lines of business • Audit and follow up with customers on applications, open issues, and policy changes • Provide policy verification as needed • Service and maintain existing accounts by phone across multiple carriers and states • Quote, cross-sell, and up-sell insurance products • Handle policy inquiries and changes • Interact with Underwriters to answer questions and resolve complex underwriting policy issues • Resolve general billing inquiries and process basic payments • Complete assigned project work independently and in a timely manner

🎯 Requirements

• High School diploma or its equivalent • Active Resident General Lines Property & Casualty (P&C) license required • Must be eligible to obtain licensing in all states • Ability to obtain an appropriate P&C equivalent license in other Mercury states as required • 2 years of directly-related Property & Casualty Insurance experience in a call center and/or customer service environment • Knowledge of customer service skills/customer-focused sales; strong persuasive ability required • Extensive knowledge of state-specific underwriting guidelines and Mercury’s underwriting protocols • Broad knowledge of Company policies and procedures • Proficiency in Microsoft applications (Word, Excel, Outlook, etc.) and internal computer systems and applications • Strong attention to detail and excellent organizational skills • Strong written and verbal communication skills • Strong technical skills • Strong customer service skills • Ability to work in a fast-paced environment, multitask, prioritize workflow, and organize communications • Ability to analyze customer needs, problem solve, and make sound business decisions • Dedicated, quiet workspace • High-speed internet via reliable provider • Ability to attend virtual meetings and training sessions • Bi-lingual (Spanish) preferred, but not required • Bachelor's degree a plus • Mercury Insurance Group experience a plus

🏖️ Benefits

• Competitive compensation • Flexibility to work from anywhere in the United States for most positions • Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) • Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) • Medical, dental, vision, life, and pet insurance • 401 (k) retirement savings plan with company match • Engaging work environment • Promotional opportunities • Education assistance • Professional and personal development opportunities • Company recognition program • Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more