Patient Service Agent

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🔥 7 minutes ago

🐊 Florida, North Carolina, +4 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟢 Junior

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Anne Arundel Dermatology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1974

⚕️ Healthcare Insurance

💄 Beauty

Healthcare Insurance • Beauty • Healthcare

Anne Arundel Dermatology is a healthcare provider specializing in dermatological services. They focus on treating conditions related to skin, hair, and nails, offering a variety of services including skin cancer screening, cosmetic dermatology, and laser treatments. With a dedicated team of professionals, they aim to provide comprehensive skin care to improve the health and appearance of their patients' skin.

📋 Description

• Efficiently handle 80-100 inbound/outbound calls each day. • Master internal systems and tools (phone system, EHR, etc.). • Views and manages provider scheduling and communications. • Collects and manages patient information with respect and detail, in accordance with industry regulations (HIPAA, PHI, etc.). • Consults with patients to schedule and re-schedule appointments. • Actively listens to patients and effectively communicates, using empathy and concern, both verbal and written. • Escalates patient situations that require unique attention. • Achieves and surpasses individual monthly performance goals.

🎯 Requirements

• 1-3 years of general customer database (CRM) experience. • College education (completed degree or relevant coursework). • 1-3 years of call center experience (preferred). • Experience with making outbound sales/service calls (preferred). • 1-5 years of experience within the healthcare industry (preferred). • Bilingual preferred (Spanish).

🏖️ Benefits

• Medical, dental, and vision insurance, effective the first day of the month following your start date. • Short-term and long-term disability coverage, voluntary life insurance (for employees, spouses, and children), critical illness insurance, and hospital indemnity coverage, effective the first day of the month following hire. • Company-paid basic life insurance and accidental death & dismemberment (AD&D) coverage. • 80 hours of paid time off (PTO) and six paid federal holidays annually. • Retirement savings plan. • Employee discounts on cosmetic services and products.