Technical Support Specialist

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $21 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PLACE

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

PLACE is an all-in-one real estate services and technology platform designed for top teams in any brokerage. It simplifies the process of running a profitable real estate business by providing tools for team owners and agents to grow their teams, boost productivity, retain talent, and improve operations. With over 275 locations across the US and Canada, PLACE also connects clients with top agents to facilitate home buying and selling, enhancing the overall experience with advanced technology and business services.

📋 Description

• Serve as the primary technical support contact for clients, outsourcers, agents, and other end users of the Pyramid Platform and Red Bell infrastructure • Troubleshoot and resolve inbound technical issues and inquiries received via phone and email, meeting established SLA and quality standards • Provide onboarding and ongoing training to new and existing users on platform functionality and best practices • Analyze support ticket trends to identify recurring issues and recommend system or process optimizations • Propose new features and platform enhancements based on client feedback and usage patterns • Communicate directly with clients and end users to gather and clarify requirements • Collaborate with the development team to ensure business and client requirements are accurately understood and met • Test new features and enhancements for quality and functionality before production release • Contribute to and maintain internal and client-facing knowledge base content • Perform other duties as assigned

🎯 Requirements

• Proficiency in Microsoft Excel and Word • Real estate background required • Experience in REO, Rental Management, Loss Mitigation, Real Estate Acquisition, or Short Sales strongly preferred • Prior experience in a technical support, help desk, or client support role preferred • Excellent organizational, time management, and prioritization skills • Ability to effectively communicate with management, clients, and technical staff • Self-motivated and willing to learn new systems and skills • Ability to work independently with minimal supervision, while recognizing when to escalate • Excellent verbal, written, and interpersonal skills • Ability to analyze recurring issues and translate findings into actionable recommendations • Ability to work from 8:00am to 5:00pm MST for core hours

🏖️ Benefits

• PTO as needed • Comprehensive insurance coverage • 401(k) match • Stock option grants • Stock purchase plan • Work from the PLACE you work best: at home, in an office, or on the move