Quality Assurance Specialist

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Logo of Planned Systems International

Planned Systems International

1001 - 5000 employees

Founded 1988

🔒 Cybersecurity

🏛️ Government

Healthcare • Cybersecurity • Government

Planned Systems International is a company focused on developing innovative solutions at the intersection of health, national security, and federal civilian operations. Since its inception in 1988, PSI has utilized cutting-edge technologies to tackle critical challenges faced by government and civilian agencies, striving to elevate healthcare accessibility through programs like the ARPA-H PARADIGM initiative. The company emphasizes operational efficiency and integrity, while fostering a collaborative work culture to empower its employees and meet diverse client needs.

📋 Description

• Support the development and continuous improvement of IETSS processes and workflows • Provide internal support to the organization including, but not limited, to web content management, standardization of processes/procedures, development of organizational policies/procedures and processes • Contribute to the implementation of an IETSS Organization-wide comprehensive Quality and Process Improvement Program • Develop new and update existing processes with the stakeholders • Support the IETSS Internal Quality Audit Program to continuously assess processes • Conduct Quality Reviews of documents and deliverables • Support quality and process improvement methodologies • Review and update the current IETSS Programs and Processes • Collect and document user requirements, including gathering, analyzing, and summarizing information from stakeholders • Research, analyze, and recommend solutions to meet current and future business needs • Perform other TPQI analysis duties as required and requested

🎯 Requirements

• U.S. Citizenship is required • 4 years of documented relevant experience or an associate degree with 2 years of documented relevant experience may be substituted for the bachelor’s degree • 2 years experience including the development and implementation of quality assurance programs for projects and tasks of similar scope and complexity • Experienced in MS Word, Excel, PowerPoint, Visio, Teams, and SharePoint • Good understanding of achieving organizational change • Excellent customer service skills • Proven excellent oral and written communication skills • Expertise writing/editing/proofreading at all levels • Ability to use graphics effectively to communicate ideas • Ability to revise one’s own work or the work of others to make documents or presentations clearer and more persuasive • Ability to work in both a team environment and independently • Ability to coach and mentor other technical writers • Ability to work in a fast paced, multi-faceted environment • Quality and detail oriented • Adaptability and the ability to work in a climate with frequently shifting priorities is critical

🏖️ Benefits

• paid leave • options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance • Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses • company sponsored 401(k) retirement plan with an employer contribution match that is immediately vested • professional growth through professional courses, certifications, and tuition reimbursement programs

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