CPAP Resupply Representative

Job not on LinkedIn

🔥 14 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $18 - $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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PMBC LLC

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

☁️ SaaS

Healthcare • Consulting • SaaS

PMBC LLC is a company specializing in revenue cycle management and medical billing services. With a focus on enhancing the financial strength of healthcare practices through timely billing and account reimbursements, PMBC LLC offers comprehensive solutions including medical coding, practice management, credentialing, and AI-powered billing services. They aim to improve profitability for healthcare providers by streamlining billing processes and enhancing receivable management.

📋 Description

• Support new and existing patients throughout their CPAP resupply journey • Coordinate CPAP supply needs and resolve service issues • Assist patients via email, chat, outbound phone calls, and shared spreadsheet workflows • Manage resupply needs for capped rental agreements, cash-pay patients, and new clients • Coordinate escalations related to the outsourced resupply partner, service failures, returns, and exchanges • Ensure resupply partner orders flow smoothly and resolve order errors • Communicate training and development needs to the resupply vendor partner • Work with the manager to streamline processes and suggest improvements • Assist with implementing departmental changes • Achieve role KPIs and complete assigned work on time • Answer customer emails, respond to escalations, and make outbound calls to clients, physicians, insurance representatives, and the general public • Provide customer service and client coaching to improve therapy adherence, encourage resupply orders, and promote BetterNight • Provide information and education about sleep apnea, CPAP, BetterNight products and services, and related care issues • Read client history and notes and ensure clients are followed throughout their services • Serve as a liaison between clients and healthcare team members, escalating issues appropriately • Promote BetterNight products and services to clients, healthcare organizations, businesses, and the general public • Schedule client therapy, sleep studies, and consults as needed • Provide financial notifications and collect copays when necessary

🎯 Requirements

• Strong commitment to client care; friendly, helpful and caring nature • Strong product knowledge • Ability to work standard business hours in Pacific Standard Time Zone (California time) • HS degree or equivalent required • 2-3 years’ experience in customer service or inside sales environment, preferably in a call center environment • Experience in DME, CPAP Supplies or health care industry preferred

🏖️ Benefits

• Medical • Dental • Vision • Vacation • Sick time • Holidays • 401k

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