Clinical Nurse – Call Center

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Podimetrics

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

Healthcare • Manufacturing • Healthcare Insurance

Podimetrics is a healthcare company focused on preventing diabetic foot complications. It provides clinically-proven technologies and human-to-human support to prevent diabetic foot ulcers and amputations among patients with advanced diabetes. The company collaborates with healthcare providers, offering a SmartMat for home use that monitors foot temperature to detect early signs of inflammation, thereby facilitating rapid intervention. Podimetrics aims to reduce healthcare costs and improve patient mobility and quality of life through its innovative solutions.

📋 Description

• Contact patients in a timely manner based on triggered alerts, protocols, or follow-up needs • Conduct telephonic assessments, evaluate findings requiring provider intervention, identify educational or coaching needs, and reinforce foot care best practices • Provide a patient-centered approach and exceptional patient experience • Support patient adherence within the Podimetrics program • Provide feedback and patient experience insights for program, process, and technology improvements • Document patient findings, symptoms, and trends using Podimetrics systems and SOPs • Identify high-risk indicators and initiate clinical escalations to providers or care teams • Manage assigned queues, including outbound calls, inbound calls, escalations, inflammation check-ins, and pilot-specific protocols • Complete documentation within required timelines • Maintain reliable remote connectivity and troubleshoot basic technical issues independently • Communicate with peers, leads, and managers to ensure continuity of care and seamless handoffs • Contribute insights during huddles and team meetings • Meet quality standards, productivity goals, and patient experience expectations • Participate in peer reviews, audits, and improvement initiatives

🎯 Requirements

• Active and unrestricted Registered Nurse (RN) compact license • Bilingual capabilities (Spanish or other language) • Minimum of 2 years of clinical nursing experience • Experience working in a fast-paced environment • Strong clinical judgment, phone etiquette, and documentation accuracy • Comfortable navigating electronic health tools, workflows, and productivity platforms • Self-directed with strong time management and adaptability in a remote work setting • Experience in telehealth, home health, or remote monitoring preferred • Experience working in chronic disease management (diabetes, CHF, wound care, etc.) preferred • Familiarity with CMS quality metrics and telehealth compliance preferred • Ability to work PST Hours preferred

🏖️ Benefits

• Annual Bonus Opportunity • Equity Options • Flexible Paid Time Off (Guaranteed four (4) weeks of PTO) • Paid Sick Leave (up to forty (40) hours annually) • Fully Paid Parental Leave (twelve (12) weeks for birthing parents, eight (8) weeks for non-birthing/adoptive parents) • Competitive Medical, Dental, and Vision plans – Podimetrics covers 80% of premiums. • Health Savings Account with employer contribution • Employee Assistance Program • 401k • Life Insurance - Podimetrics pays 100% of the cost of Basic Life & Personal Accident • Disability insurance – Podimetrics pays 100% of the cost of Short-Term and Long-Term Disability Insurance • Additional life insurance, critical illness, and accident coverage are available