Call Center Representative – Shop Central Support

🔥 19 hours ago

🐊 Florida, North Carolina, +2 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote

💵 $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ryder System, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1933

🚘 Automotive

💼 Consulting

🏥 Healthcare

Automotive • Consulting • Healthcare

Ryder System, Inc. is a leading provider of supply chain, transportation, and fleet management solutions in North America. The company offers an extensive range of services, including logistics, e-commerce fulfillment, last-mile delivery, leasing and maintenance of commercial vehicles, and used truck sales. With a focus on optimizing supply chains and enhancing operational efficiencies, Ryder combines technology and data analytics to provide customized solutions for various industries such as automotive, consumer packaged goods, and healthcare. Ryder is committed to providing a seamless end-to-end experience for its customers, from warehousing and distribution to transportation and delivery.

📋 Description

• Receive inbound calls from Ryder Platinum National Accounts, Ryder Shops, and On Demand Customers • Schedule service for truck and trailer breakdowns • Schedule preventive maintenance service • Assist with service-related questions, billing, warranty, and compliance paperwork inquiries • Assist customers experiencing vehicle breakdowns • Execute communication protocols for breakdowns, preventive maintenance scheduling and follow-up, and vehicle status updates • Improve customer communication quality and consistency and meet customer expectations • Drive improvement of Customer Satisfaction Index scores • Identify available resources by following shift scheduling, scheduled breaks, and lunch times • Coordinate with on-call technicians, rental counter teams, customers’ drivers, and dispatch teams to identify repair requirements and substitute units • Coordinate outside repairs with vendors and customers • Handle incoming and follow-up calls • Participate in quality assurance reviews of monitored calls • Perform other assigned duties and contribute to a positive call center environment

🎯 Requirements

• H.S. diploma/GED required • Three (3) years or more in Customer Service with issues resolution required • Strong customer service skills, enthusiasm, great voice tone, and empathy with drivers experiencing a breakdown • Strong verbal and written communication skills • Ability to multitask, stay highly organized, and demonstrate excellent time management • Flexibility and self-drive to excel in a fast-paced environment • Ability to create and maintain professional relationships across all organizational levels • Ability to work independently and as a member of a team • Detail-oriented with excellent follow-up practices • Effective phone skills • Ability to work in a fast-paced environment with occasional process changes • Monday-Friday availability • 1st shift availability starting at 8:00am or 9:00am

🏖️ Benefits

• Medical, prescription, dental, vision, life insurance and disability insurance options • Paid time off for vacation, illness, bereavement, family and parental leave • Tax-advantaged 401(k) retirement savings plan • Annual bonus, commission, and/or long-term incentive plan may be available based on position level/type • Remote position