Contact Center Engineer

Job not on LinkedIn

🔥 12 hours ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $79.3k - $158.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Support low-level governance activities related to contact center security, compliance, and operational controls • Track and help coordinate remediation of security vulnerabilities across Cisco, Avaya, Five9, and related contact center infrastructure • Support user access requests, access reviews, and related documentation to help maintain appropriate system access controls • Track FTC audits and assist with collecting, organizing, and maintaining supporting information and follow-up items • Monitor change controls and help ensure required approvals, documentation, and implementation coordination are completed • Track required compliance and security training for the team and follow up on completion status • Support third-party vendor risk assessment tracking and coordination with internal and external partners • Create and maintain team documentation including knowledge articles, process documentation, and operational guides • Assist with reporting, recordkeeping, and process support to help maintain a secure, compliant, and well-managed contact center environment

🎯 Requirements

• 3+ years of experience in IT security, compliance, or technology governance concepts • 2+ years of experience with Microsoft Office tools such as Excel, Word, and PowerPoint • Bachelor’s degree or equivalent experience (HS diploma + 4 years relevant experience) • Exposure to contact center technologies such as Cisco, Avaya, or Five9 • Exposure to security vulnerability tracking, audit support, access governance, or compliance-related work • Strong organizational skills and attention to detail • Ability to track multiple tasks, follow established processes, and maintain accurate documentation • Strong written and verbal communication skills • Ability to work effectively with technical teams, business partners, and vendors • Experience creating process documentation • Familiarity with incident tracking, change management, or vendor coordination processes

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program in addition to the base pay range • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being