Contact Center Operations Analyst I

🔥 15 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $22 - $38 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Centene Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

📋 Description

• Support review and analysis of contact center operational processes • Provide data-driven insights related to operational targets, best practices, and training programs • Gather, analyze, and interpret contact center data and operational processes for leadership reports • Identify operational improvement opportunities and recommendations for remediation • Prepare financial and quality impact analyses and final reports • Perform preliminary analysis of testing results and identify potential causes of failure • Track operational processes, develop dashboards, and evaluate improvement opportunities • Notify contact center employees about process improvement opportunities and provide short-term resolutions • Develop and maintain dashboards to assess operational performance and identify trends • Document best practices, policies, and standards in desktop procedures • Support ongoing training programs for service, quality, efficiency, and productivity • Perform other duties as assigned

🎯 Requirements

• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future • Bachelor's degree and 0–2 years of related experience, or equivalent experience acquired through applicable knowledge, duties, scope and skill • Experience working in a contact center with expertise in collecting, analyzing, and monitoring data preferred • Compliance with all policies and standards

🏖️ Benefits

• Health insurance • 401K plan • Stock purchase plans • Tuition reimbursement • Paid time off plus holidays • Flexible approach to work with remote, hybrid, field or office work schedules • Competitive pay • Additional forms of incentives may be included in total compensation, subject to eligibility