Part-Time Account Call Center Representative

🔥 17 hours ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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👻 Ghost score 10%

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OhioHealth

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1891

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

OhioHealth is a not-for-profit healthcare system headquartered in Columbus, Ohio, dedicated to providing exceptional patient care and a wide range of medical services. With facilities spread across multiple locations, OhioHealth offers comprehensive healthcare services including cancer care, maternity, midlife clinics for women, virtual health appointments, and specialized care for transgender and LGBTQ patients. They also focus on patient education with health and wellness classes, support groups, and health quizzes. OhioHealth is committed to improving community health through various community relations and health initiatives. They provide resources such as price transparency, financial assistance, and patient rights information to enhance the healthcare experience for all patients.

📋 Description

• Receive inbound and make outbound calls to patients/guarantors regarding account balances • Advise patients/guarantors of remaining balances and answer questions • Identify concerns or objections and determine the best course of action • Negotiate payment in full or maximum payment arrangements according to policy • Screen patients/guarantors for insurance, billing, or financial aid opportunities • Respond to patient/guarantor requests and thank them for using OhioHealth services • Update patient demographic data and establish rapport with patients/guarantors • Accurately document accounts, make adjustments, or make referrals as appropriate • Recommend manual charge-offs based on defined criteria • Maintain quality and productivity requirements • Perform duties with focus on safety, quality, and efficiency as part of a High Reliability Organization

🎯 Requirements

• High School or GED (Required) • Familiarity with computer systems • Data entry skills • Excellent interpersonal, communication and negotiation skills • Ability to quickly build rapport with patients • Proven organizational skills • Familiarity with Fair Debt Collections Practices • Minimum two years customer service or collections experience • Six months experience in a call center environment • Ability to work from Ohio for remote work eligibility

🏖️ Benefits

• Full-time schedule of 40 hours per week • Day shift