Call Center Representative

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Confident

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2007

🎯 Recruiter

👥 HR Tech

💰 $70k Angel Round - Coinfident on 2024-01

Recruitment • HR Tech

Confident appears to be a Lithuania-based recruitment or HR services firm. Its website navigation uses Lithuanian (sections: ‘Apie mus’ — About us; ‘Klientams’ — For clients; ‘Kandidatams’ — For candidates; ‘Kontaktai’ — Contacts) and the presence of separate pages for clients and candidates indicates it connects employers with jobseekers and provides staffing/HR-related services. The site shows a 2015 copyright, suggesting it has been active since at least that year. Because available information is minimal, this description is intentionally conservative and framed as an apparent/likely business focus.

📋 Description

• Deliver exceptional customer service and support to customers and Providers through inbound and outbound calls in a fully virtual environment • Answer inbound calls and make outbound calls to customers, partners, and vendors • Provide clear, accurate, and empathetic communication while resolving inquiries or concerns • Manage a high volume of calls while meeting response time goals • Handle escalated calls or complex concerns with timely follow-up • Follow daily call center processes, scripts, and service-level expectations • Route calls, assign tasks, and escalate issues to the correct departments • Assist with scheduling, appointment confirmations, and service coordination • Support queue management and adjust priorities to meet service levels • Record call details, customer information, and resolutions in the CRM or call center system • Update customer accounts, log interactions, and complete required notes • Report unusual trends, system issues, and high-impact customer concerns to supervisors • Adhere to call handling standards, scripts, and operational guidelines • Protect customer data and follow privacy and compliance policies • Maintain bilingual communication quality in English and French • Collaborate with team members, supervisors, and other departments • Participate in team huddles, training sessions, and operational updates

🎯 Requirements

• 2+ years of call center or customer service experience • Strong communication, problem-solving, and active listening skills • Ability to multitask and work in a fast-paced, metric-driven environment • Proficiency with CRM tools, call center systems, and basic computer applications • Comfortable working independently in a remote setting • Quiet, dedicated home office or workspace free of background noise and distractions • Reliable high-speed internet connection • Ability to remain calm during challenging interactions • Experience in high-volume call center operations • Industry-specific knowledge such as home services, retail, or logistics is optional • Experience with chat is a plus • Preferred: bilingual fluency in English, Spanish, and French, verbal and written • Prolonged periods of sitting and working on a computer

🏖️ Benefits

• 100% remote work environment • Employer-provided equipment • Medical, dental, and vision insurance • Health savings plan includes an employer contribution to a health savings account • Medical and dental flexible spending accounts • Company paid basic life, short-term disability, and long-term disability insurance • 401K plan with employer match • Company matches 100% of the first 4% of salary deferrals • All contributions, including employer contributions, are 100% vested immediately • Employee assistance program • Pay on demand • Critical illness, hospital indemnity, group accident, and legal insurance • Paid time off