Call Center Representative – Membership

🔥 1 hour ago

🗽 New York – Remote

🗽 New York – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AAA Western and Central New York

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1900

🛡️ Insurance

✈️ Travel

📦 Logistics

Insurance • Travel • Logistics

AAA Western and Central New York is a regional membership organization that provides roadside assistance, travel planning and booking, insurance and financial products, discounts, and driver education across Western and Central New York. The organization offers 24/7 towing and emergency vehicle services, travel agency services and discounted tickets, auto/home/Medicare/life insurance products, credit cards and loan programs, and community traffic-safety and driver-training initiatives.

📋 Description

• Demonstrate proficiency across skilled call types, including membership services, ERS-related inquiries, and other applicable product offerings • Follow established call handling procedures, workflows, and system navigation standards • Use available resources and tools to resolve member inquiries accurately and promptly • Maintain minimal reported errors through required processes, documentation, and verification steps • Adapt to changes in call volume, call complexity, and system enhancements while maintaining quality • Meet or exceed standards for schedule adherence, call availability, training participation, and productivity • Manage break, lunch, training, off-queue, activity-code, call-off, PTO, and attendance requirements • Educate members on AAA membership benefits, products, and services through needs-based conversations • Identify and promote relevant AAA offerings, upgrades, or enhancements • Explain pricing, features, and benefits, overcome objections, and close sales • Meet or exceed departmental Sales per Call goals • Promote Convenience Billing and automatic renewal to support retention and uninterrupted service • Explain billing options, enrollment steps, and account management details accurately and compliantly • Demonstrate AAA Core Values through professionalism, empathy, and respect • Resolve member concerns using problem-solving and first-contact resolution whenever possible • Listen to feedback and escalate concerns appropriately • Maintain strong product and service knowledge to provide accurate, high-quality information

🎯 Requirements

• Must Reside in the Rochester/Finger Lakes Region • Availability to work an 8-hour shift between 9:00AM–10:00PM, Sunday through Thursday or Tuesday through Saturday • Equivalent experience will be considered in lieu of degree • Competency in effectively navigating multiple computer systems and applications simultaneously while handling live member interactions • Ability to read, interpret, and apply written instructions, policies, maps, and procedural documentation • Demonstrated problem-solving skills with the ability to remain calm, professional, and solution-focused while addressing member concerns • Ability to perform effectively in a fast-paced, high-volume contact center environment with frequent changes in call volume and call complexity • Strong attention to detail with a commitment to accuracy, compliance, and quality standards • Comfortable engaging in needs-based conversations that may include sales, retention, and billing discussions • Ability to multitask in various areas of the contact center and work weekends, afternoons/evenings, and holidays as required by business need • Ability to perform routine office tasks, including operating a computer for long periods, sitting, typing, and communicating on the phone • Must be able to lift, carry, push, and pull a maximum of 25 lbs • This position does not offer visa sponsorship now or in the future • High school diploma or better • 1–2 years of customer service and/or sales experience required • Prior experience in a call center environment preferred

🏖️ Benefits

• Incentive Opportunity • Medical Insurance • Health Spending Account (HSA) with company match • Paid Time Off • Pre-Tax & Roth 401(k) plan with company match • Flexible Scheduling & Remote Work Opportunity • Dental and Vision Insurance • Life and AD&D Insurance • Tuition reimbursement & company-paid training programs • FREE AAA membership & travel / product discounts • Company Paid Short-term & Long-term disability • Paid Volunteer Time Off • Flexible Spending Accounts • Shift Differential: 2.5% for hours worked between 8p - 12a, 5% for hours worked between 12a - 6a