Call Center Representative III

🔥 13 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $24 - $36 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Trustmark

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1913

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Trustmark is a benefits company that provides voluntary insurance products—including life, accident, critical illness, disability, and hospital coverage—alongside small-business level-funded health solutions and employer wellness services through its HealthFitness division. With more than 100 years of experience, Trustmark serves individuals, employers, brokers and providers, emphasizing personalized service, community involvement, and financial strength (AM Best A rating).

📋 Description

• Respond to high-volume inbound client/customer requests and inquiries • Provide information and process basic customer profile changes • Direct requests to other functional business teams • Provide alternatives and options during phone calls • Gather information and make appropriate decisions focused on first-call resolution • Document customer interactions in appropriate systems • Research and resolve complex customer inquiries and escalations • Support client retention efforts for clients at risk of terminating • Support several blocks of business and multiple applications administering those blocks • Determine root causes and resolve client/customer issues, coordinating with internal departments as necessary • Enter semi-routine and non-routine client/customer updates into appropriate systems • Serve as a team resource and mentor for new hires • Participate in departmental and interdepartmental projects • Provide backup to the administrative processing area when volumes increase

🎯 Requirements

• High School Diploma or GED • 4–6 years of related experience • Ability to respond to a high volume of inbound client/customer requests and inquiries • Strong understanding of business rules, products and procedures • Ability to gather information and make appropriate decisions focused on first-call resolution • Ability to research and resolve complex customer inquiries and escalations • Ability to coordinate with internal departments • Ability to use appropriate systems to enter client/customer updates and document interactions

🏖️ Benefits

• Health/dental/vision • Life insurance • FSA and HSA • 401(k) plan • Employee Assistant Program • Back-up Care for Children, Adults and Elders • Health and wellness initiatives • Wellness program enabling employees to participate in health initiatives to reduce their insurance premiums • Potential bonus eligibility