Servicing Operations Coordinator II

🔥 41 minutes ago

🏈 Alabama, Arizona, +29 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $58.9k - $78.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Point Digital Finance, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

💸 Finance

🏠 Real Estate

💳 Fintech

Finance • Real Estate • Fintech

Point Digital Finance, Inc. is a company offering innovative solutions for home equity investment, catering to homeowners across the United States. Founded in 2015, Point provides financial inclusion by allowing homeowners to unlock the value of their home equity with a unique Home Equity Investment (HEI) product. Unlike traditional loans, Point's HEI involves no monthly payments and has flexible credit requirements, making home equity access more attainable. The company partners with homeowners, offering a lump sum in exchange for a share in the home's future appreciation, without impacting the owner's control over their property. Point also offers a SEED down payment investment to assist future homeowners with their down payments.

📋 Description

• Respond to homeowner inquiries regarding Home Equity Investments via phone, email, and internal servicing channels • Handle complex and escalated servicing requests, including payoff inquiries, appraisal reviews, title-related questions, sales transaction coordination, and servicing disputes • Make outbound calls to homeowners, real estate agents, escrow/title companies, insurance providers, and local counties • Review and process HEI-related servicing documentation, including valuation reports, sales contracts, payoff requests, insurance documents, authorization forms, and other records • Analyze sales contracts, appraisals, title information, and supporting documentation for accuracy, completeness, and servicing risk • Support payoff and property sale workflows while meeting servicing timelines and operational requirements • Assist homeowners facing financial or operational challenges • Investigate and resolve servicing exceptions, discrepancies, and operational issues with minimal supervision • Identify process improvement opportunities and provide feedback on workflows, tooling, and operational efficiencies • Use proprietary servicing systems and operational tools to maintain accurate records and documentation

🎯 Requirements

• Strong ownership and accountability • Ability to work independently, solve problems, and use available resources effectively • Excellent communication skills • Confidence supporting homeowners by phone and email through routine and escalated situations • Customer-focused, solutions-oriented approach • Ability to balance operational efficiency with empathy and a positive homeowner experience • Comfort navigating ambiguity and complex servicing situations in a fast-paced, evolving environment • Ability to collaborate effectively across teams • Proactive identification of knowledge gaps, training needs, and workflow improvements • High school diploma or equivalent required • Strong understanding of mortgage servicing operations and homeowner servicing processes preferred • Familiarity with mortgage servicing regulations and consumer protection requirements, including RESPA, TILA, FDCPA, HPA, the SAFE Act, and UDAAP preferred

🏖️ Benefits

• Comprehensive medical, dental, and vision plans • Flexible spending accounts (FSA) and health savings accounts (HSA) • Unlimited paid time off • 10 company holidays • Fully remote work options • Fully paid parental leave • Paid transition time after parental leave • Meaningful equity • 401K retirement plans • Guaranteed life insurance • Short- and long-term disability coverage • Monthly internet stipends • Monthly mobile plan stipends • Wellness perks • One-time home office reimbursement • Company-provided MacBook and monitor

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