Merchant Operations Specialist

Job not on LinkedIn

🔥 10 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🦌 Connecticut, Florida, +12 more states – Remote

🦌 Connecticut – Remote 🐊 Florida – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote

💵 $22 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 5%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thanx

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

💰 $17.1M Series B on 2016-12

Food & Beverage • Consulting • Logistics

Thanx is the number one guest engagement platform designed to boost customer loyalty through personalized, exclusive, and on-brand experiences. Specializing in the restaurant industry, Thanx provides a suite of tools including mobile apps, CRM, marketing automation, and A/B testing to help restaurant brands engage with their customers without relying on traditional discounts. Their platform boasts advanced data services capturing significant customer purchase behavior, lending to impactful marketing and customer retention strategies. With a loyalty designer and comprehensive content management system, Thanx enables restaurants to constantly evolve their loyalty programs and maximize customer conversion and engagement metrics.

📋 Description

• Configure and update loyalty, rewards, mobile app, and online-ordering setups for new and existing restaurant merchants • Connect merchants to POS, ordering, and delivery partners, including credential handling • Coordinate with partner teams when integration issues require their involvement • Investigate escalations from Support and Customer Success • Resolve issues or provide Engineering with evidence-based bug reports • Monitor location health, integrations, and card transactions • Enroll locations with Visa, Mastercard, and American Express and troubleshoot transaction-flow issues • Build monitors, lookups, automations, and workflows to reduce repetitive manual work • Communicate actionable updates to merchants and teammates • Collaborate with Support, Customer Success, Implementation, Product, and Engineering • Own an operational area end to end over time

🎯 Requirements

• Experience in a technical support, operations, implementation, or similar role diagnosing problems across multiple systems • Track record of finding root causes, not just closing tickets • Comfort with data; SQL is a big plus • Experience using AI tools such as Claude or ChatGPT for analysis, troubleshooting, or workflows • Clear written communication with technical and non-technical audiences • Habit of automating repetitive work • Comfort in a lean, fast-moving environment where priorities shift • Restaurant technology, POS systems, payments, or APIs experience is a plus • Willingness to work evenings and weekends when required • Candidates must live in Canada or one of the listed eligible US states, excluding the specified metro areas

🏖️ Benefits

• Equity for every employee • AI-native working environment • Opportunity for internal promotions • Accommodation support during the application or interview process • Equal Employment Opportunity workplace

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