Customer Service Representative

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Point C

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

Point C is a trusted health benefits partner that delivers meaningful solutions for brokers and their self-funded clients. The company specializes in administering benefit plans, managing medical costs effectively, and ensuring a high-value experience for members. With a focus on vendor integration and data-driven insights, Point C aims to simplify the benefit process while providing access to quality care and innovative mobile tools for its clients and their employees.

📋 Description

• Create a welcoming experience by authentically engaging every caller, every time • Make a connection with customers through friendly and genuine conversation throughout each call • Interact with team and co-workers in a supportive and purpose-driven environment • Answer questions about customers’ healthcare accounts thoroughly and accurately • Listen to callers’ needs and provide appropriate solutions • Demonstrate ethical conduct, safety, and compliance • Handle 35–50+ inbound and outbound phone calls per day • Work closely with claim staff to make warranted adjustments to claims • Perform other duties based on business needs

🎯 Requirements

• 2+ years of customer service experience; 1+ years in a TPA or payer setting • Experience with self-funded plans preferred • Bachelor’s degree or medical billing/coding certification • Additional TPA or payer experience • Strong communication, multitasking, and computer skills (Microsoft Office) • Ability to work remotely and handle prolonged computer-based tasks

🏖️ Benefits

• Comprehensive medical, dental, vision, and life insurance coverage • 401(k) retirement plan with employer match • Health Savings Account (HSA) & Flexible Spending Accounts (FSAs) • Paid time off (PTO) and disability leave • Employee Assistance Program (EAP)