Business Operations Analyst – HR & Customer

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🔥 5 minutes ago

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Logo of Point Wild (Formerly Pango Group)

Point Wild (Formerly Pango Group)

51 - 200 employees

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

Point Wild is a leader in online security, providing innovative solutions for consumer identities and endpoint protection. The company focuses on delivering robust security technologies that safeguard both individual users and enterprises from data breaches and privacy incidents. Through its various brands, Point Wild offers services such as VPN and Antivirus solutions, which have been widely adopted and downloaded by millions, ensuring privacy and protection in today's digital landscape.

📋 Description

• Build and maintain workforce analytics covering headcount, attrition, compensation, and engagement • Research, test, and benchmark AI tools for HR and customer operations use cases • Model headcount, capacity, and cost for outsourced/BPO partners • Track performance across both people and customer operations functions • Produce executive-ready materials • Coordinate across various functions and BUs

🎯 Requirements

• 3–5 years in an analyst, business operations, or data-driven role • Consulting experience (Big 4 preferred) • Hands-on proficiency in Excel/Google Sheets and Google Slides • Extensive knowledge of AI-enabled productivity tools (Claude, ChatGPT) • Proven ability to identify gaps or anomalies in data • High discretion and organizational rigor • Bachelor's degree required

🏖️ Benefits

• Competitive pay • Generous health and wellness benefits • Retirement savings plans • Parental leave

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