Head of Operations, Warranty

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🔥 0 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $138.8k - $194.3k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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PORCH 💚

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

🤝 B2B

👥 B2C

Insurance • B2B • B2C

PORCH 💚 is a next-generation insurance company that provides comprehensive software and services to various home service industries. It streamlines interactions for home professionals, utility customers, realtors, and homeowners by offering tools for inspections, moving, mortgage processes, and home maintenance. Through its partnerships, Porch enhances the home buying experience by simplifying service requests, onboarding new customers for warranty and insurance companies, and assisting with home improvement projects.

📋 Description

• Lead and develop the Warranty Operations team across claims operations and contractor network management • Establish and own the operating rhythm of the team, including business reviews, initiative execution, and performance reporting • Build and maintain a high-performing culture grounded in accountability, continuous improvement, and customer focus • Oversee the end-to-end claims lifecycle across all product lines • Own operational performance across claims, driving continuous improvement against key metrics • Ensure audit readiness and SOX compliance across all claims processes • Oversee the contractor network management function • Provide strategic direction on contractor sourcing, vetting, onboarding, and performance management • Oversee operational systems including PCMI/PCRS and Zoho • Define and own the KPI framework across claims and contractor operations • Drive monthly performance reviews and backlog audits

🎯 Requirements

• 7-10 years of experience working for a best-in-class warranty company in a leadership role • Proven track record of leading through managers • Strong knowledge of claims operations and the end-to-end claims lifecycle • Demonstrated ability to develop SOPs, manage backlogs, and drive performance against SLAs across multiple queues and product lines • Excellent analytical and problem-solving skills • Experience implementing or optimizing operational systems (e.g., PCMI/PCRS, Zoho) • Hands-on experience leveraging AI and automation tools • Strong understanding of regulatory compliance, audit readiness, and SOX requirements as they apply to claims operations • Effective cross-functional collaborator with experience partnering across Accounting, Legal, Product, and external partners • Bias to action and comfort operating in ambiguity

🏖️ Benefits

• Long-term incentive awards • Sales incentives • Three (3) Medical plan options • Two (2) Dental plan options • Vision plan • Critical Illness, Hospital Indemnity, and Accident plans • Pre-tax savings options including a partially employer funded Health Savings Account • Employee Flexible Savings Accounts including healthcare, dependent care, and transportation savings options • Company paid Basic Life and AD&D • Short and Long-Term Disability benefits • Voluntary Life and AD&D plans • Traditional and Roth 401(k) plans with discretionary employer match • Supportlinc for guided meditation and mental health coaching • LifeBalance discounts on gym memberships, travel, appliances, movies, pet insurance, and more • Flexible paid vacation • Company-paid holidays of typically nine per year • Paid sick time • Paid parental leave • Identity theft program • Travel assistance • Fitness and other discount programs