Virtual Assistant I

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Logo of PORCH 💚

PORCH 💚

1 - 10 employees

Founded 2022

🤝 B2B

👥 B2C

Insurance • B2B • B2C

PORCH 💚 is a next-generation insurance company that provides comprehensive software and services to various home service industries. It streamlines interactions for home professionals, utility customers, realtors, and homeowners by offering tools for inspections, moving, mortgage processes, and home maintenance. Through its partnerships, Porch enhances the home buying experience by simplifying service requests, onboarding new customers for warranty and insurance companies, and assisting with home improvement projects.

📋 Description

• Fielding incoming calls, texts, and emails for the companies your team is responsible for supporting • Answering client questions, providing price quotes, and selling customers on why they should book a home inspection • Scheduling home inspection appointments by collecting and entering specific details into booking software • Responding to general office correspondences (email, text, voicemail) • Providing a great customer experience

🎯 Requirements

• 4+ years in Bilingual Customer Service roles • 2 years in Executive Assistant (or equivalent) roles • 2 years in Remote positions • Strong communication and language skills: English speaking is a must • Ability to accurately enter notes, data, and client information • Strong digital communication skills (email, chat, text, etc) • Must be detail-oriented, accurate, and committed to following defined processes • Must be able to demonstrate good judgment and decision-making abilities

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Flexible work arrangements • Professional development opportunities • Wellness programs

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