Student Finance Advocate

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $45k / year

⏰ Full Time

⚪️ Entry-level

💸 Financial Planning and Analysis (FP&A)

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Post University

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1890

📚 Education

Education

Post University is a private university that offers career-focused higher-education programs to traditional and nontraditional students. It provides flexible delivery including online and on-campus undergraduate and graduate degrees, certificate programs, and degree-completion pathways aimed at adult learners and working professionals. Post emphasizes practical, workforce-aligned curricula and partnerships that support career readiness and professional advancement.

📋 Description

• Support active and inactive students with the university’s tuition process • Report to the Associate Director of Cash Collections • Provide proactive customer service to students to promote success and retention • Perform Student Accounts administrative tasks, including collections, payment plans, account adjustments, and data entry • Compile data and assess payment options and related services • Reconcile accounts related to student eligibility • Resolve remaining out-of-pocket expenses and provide resolutions to meet tuition obligations • Maintain compliance with internal and federal financial aid policies • Communicate payment completion requirements to new, continuing, and inactive students • Counsel students with high balances or delinquent accounts • Contact students to collect outstanding balances • Apply knowledge of Title IV funds, regulations, and eligibility requirements • Establish and prepare payment plans for tuition, fees, room and board, lab, and other University charges • Respond promptly to customer service issues, concerns, and escalations • Perform Student Accounts data entry, including comments in student records • Collaborate with Financial Aid, the Registrar’s Office, and other departments • Work a flexible schedule including weekend hours • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree preferred • One to two years of customer service experience required • Excellent computer skills • Proficiency in Microsoft Office, internet applications, and database software • Excellent oral and written communication skills • Self-starter with ability to multitask • Exceptional problem-solving skills and attention to detail • Ability to work in a collaborative, team-oriented setting • Self-motivated with a passion for achieving results in a dynamic, fast-paced environment • Direct equipment connection to home router; no wireless connections • Minimum internet requirements: 25 Mb download speed, 15 Mb upload speed, and latency below 40 • Dedicated, quiet home workspace free from distractions

🏖️ Benefits

• Option to work remotely • Post provides a 50-foot Ethernet cable • Tuesday through Saturday schedule