Bilingual Hotline Counselor

🔥 0 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $69k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛋️ Counselor

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Postpartum Support International

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1987

🤝 Non-profit

🏥 Healthcare

📚 Education

Non-profit • Healthcare • Education

Postpartum Support International is a non-profit organization dedicated to perinatal and postpartum mental health. PSI provides direct peer support (including a multilingual helpline and online support groups), a provider directory, specialized resources for families (in English, Spanish and other languages), and an app for connecting to services. It also trains professionals, offers perinatal mental health certification (PMH-C), operates a psychiatric consultation program, promotes research and advocacy (e. g. , Mind the Gap initiative), and organizes conferences and public-awareness campaigns to advance maternal mental health.

📋 Description

• Answer incoming telephonic, text, and chat inquiries. • Conduct assessments to determine the nature of contacts and provide immediate psychosocial support, evidence-based information, and brief interventions. • Educate help-seekers about perinatal mental health resources and services. • Refer help-seekers to appropriate services and resources within approved directories. • Maintain complete, accurate, detailed, and timely real-time case documentation in Salesforce in accordance with policies and procedures. • Maintain professionalism in the virtual workspace and communication platforms. • Fully interact and engage with the remote team, including communicating during shifts via Slack and other assigned mediums. • Ensure help-seeker privacy and confidentiality. • Attend and participate in scheduled meetings, trainings, and development exercises for the Hotline project.

🎯 Requirements

• A bachelor's degree in a related field (psychology, social work, counseling, etc.) is preferred. • Fluency in Spanish is required. • Must be a Licensed Mental Health Clinician, Licensed Healthcare Professional with maternal and child health experience, or National or State-Certified Doula, Lactation Consultant, Childbirth Educator, or Peer Specialist. • Two (2) years’ work experience in your profession, working with the maternal and child health population. • Professional liability insurance coverage of at least $1,000,000 per occurrence, $3,000,000 aggregate. • Demonstrated proficiency in Microsoft Office, Google Workspace, Zoom, internet browsers, and search directories. • Ability to manage conflict and tolerate distress while assisting help-seekers. • Must be able to multitask and handle potentially unpredictable and high-acuity contacts within the mental health environment. • Ability to work independently and complete assignments within given instructions, routines, and accepted practices. • Ability to adapt to immediate changes and requirements in policies, procedures, processes, and guidance. • Must complete and clear a Non-Sensitive Tier II - Moderate Check and Clearance background check administered by HHS. • Must complete all required training under Postpartum Support International policies and procedures. • Must be able to commit to the organization's vision and mission. • Must possess and maintain optimal high internet speeds. • Must utilize a quiet and secure office space for privacy and confidentiality. • Ability to safely and successfully perform essential job functions consistent with ADA and applicable standards, including productivity standards. • Ability to regularly sit, stand, walk, speak, and hear; extensive computer use requires sufficient hand dexterity and ability to read a computer screen.

🏖️ Benefits

• A deep commitment to fostering a culture where everyone feels respected, valued, and supported. • A fully remote, asynchronous work environment that empowers you to work where and when you’re most effective while maintaining a healthy work-life balance. • Ongoing professional development opportunities to help you grow your skills and expand your network. • A comprehensive benefits package focused on your well-being, including medical, dental, and vision coverage. • Generous paid time off, including vacation (two weeks), holidays, sick leave, and personal days (three). • Inclusive parental leave (twelve weeks) supporting all paths to parenthood, along with resources to help balance family responsibilities. • Comprehensive retirement plan option with an organization-provided match to support your long-term financial goals.