Director of RCM Services

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☕ Washington – Remote

☕ Washington – Remote

💵 $150k - $180k / year

⏰ Full Time

🔴 Lead

👔 Director

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Practice by Numbers

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

Practice by Numbers is a software platform that provides an all-in-one operations, marketing, payments, communications, and analytics suite for dental practices and dental service organizations. PbN offers tools such as practice/business analytics, patient relationship management (reminders, two-way texting, portals), online scheduling that syncs with PMS, VoIP phone system (PbN Voice), an AI receptionist and AI operations features, payment processing (including zero-fee options), digital forms and kiosk check-in, insurance verification, and dental marketing tools. The product is aimed at single practices, multi-location groups, DSOs, office managers, dentists, and marketing agencies, emphasizing data-driven decisions, workflow automation, and patient engagement.

📋 Description

• Build the RCM business from the ground up, including the service, organization, operating standards and revenue growth strategy • Provide the full revenue cycle service covering insurance verification, claims, payment posting, denial management, appeals and patient-balance follow-up • Design and build the US customer-facing team and India delivery operation • Hire the Senior Manager of RCM Operations in India and jointly recruit, train and establish the first delivery team in Gurgaon • Define US/India responsibilities, decision authority, handoffs, escalation paths, support hours, time-zone coverage and staffing requirements • Create operating playbooks, SOPs, training materials and management routines • Own RCM revenue, grow adoption among existing software customers and develop service proposals and pricing • Lead practice-level financial reviews and identify billing and collection opportunities • Build workflows and service standards for verification, claims, posting, denials, appeals and patient collections • Act as coding and escalation authority for CDT, clinical documentation, narratives, attachments and appeals • Own relationships with the first RCM clients and hold delivery teams accountable for service commitments • Own core metrics including attach rate, denial rate, first-pass acceptance, accounts receivable over 90 days and net collections • Travel substantially to Gurgaon for hiring, training and setup, including several trips during the first year

🎯 Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, Finance, Accounting, Health Information Management or a related field (required) • 8+ years in dental revenue cycle management, including leading a team of 200 or more or managing a large portfolio of practices • Demonstrated revenue growth within an existing customer base • Hands-on CDT expertise, including the ability to review a clinical note and assess whether the documentation supports the coding • Detailed knowledge of PPO plan design, including annual maximums, waiting periods, frequency limits, downgrades, missing-tooth clauses and replacement clauses • Daily working experience in at least two of Dentrix, Eaglesoft, Open Dental and Ascend • Direct experience hiring, training or running an offshore delivery team in India or a comparable market, with operational ownership beyond vendor oversight • Strong writing skills for SOPs, appeal letters and training material, and the ability to design processes with automation in mind • Ability and willingness to meet the significant India travel requirement • DSO or group-practice central billing experience (preferred) • Establishing a service or delivery center from scratch (preferred) • Familiarity with hiring in India (preferred)

🏖️ Benefits

• Performance bonus • May be eligible for equity • Medical, dental, and vision coverage • 401(k) with company match • Paid time off • Paid holidays • Maternity and parental leave

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