Customer Support Specialist III

🔥 6 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $24 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PracticeTek

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

PracticeTek is a U. S. -based software and services company that builds and invests in healthcare technology solutions for retail healthcare providers. It delivers SaaS products and services to improve patient experience, attract new patients, and simplify practice operations for clinics in specialties such as dental, orthodontics, optometry, chiropractic, physical therapy, dermatology, and medical spas. PracticeTek operates as a platform consolidator, acquiring and partnering with healthcare-focused software brands (16 brands, 700+ employees), offering shared services, benefits, and growth support to portfolio companies and independent practices.

📋 Description

• Resolve complex STAX payment issues involving transactions, refunds, disputes, chargebacks, integrations, and configuration • Own escalated cases from troubleshooting through resolution, partnering with internal teams as needed • Provide top-tier customer support with clear communication, timely updates, and effective de-escalation • Identify recurring issues and recommend solutions to improve support processes • Maintain accurate documentation and meet quality standards • Provide clear details and next steps for escalated issues • Communicate proactively and maintain customer trust • Identify ways to reduce repeat issues and resolution time

🎯 Requirements

• 3+ years of payments experience in support, payment processing, or a related role • STAX Payments experience is required • Experience resolving complex payment and technical issues and escalations • Strong customer communication, de-escalation, and problem-solving skills • Ability to work independently with urgency, ownership, and accountability

🏖️ Benefits

• Comprehensive health, dental, and vision coverage options • Wellness benefits supporting lifestyle, behavioral health, and overall wellbeing • Flexible paid time off • Sick time • 10 company-paid holidays • 401(k) plan with company match • Culture Committee initiatives supporting connection, fun, and belonging • Potential additional compensation such as bonuses or equity, as applicable