Call Center Representative

🔥 14 hours ago

🌶️ New Mexico – Remote

🌶️ New Mexico – Remote

💵 $16 - $27 / hour

⏱ Part Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Presbyterian Healthcare Services

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1908

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare • Healthcare Insurance • Non-profit

Presbyterian Healthcare Services is an integrated, nonprofit healthcare system based in New Mexico that operates hospitals, urgent care clinics, specialty and primary care practices, virtual care (VirtualPRES), and health insurance plans. The organization provides a broad range of clinical services—including neuroscience, transplant, cancer care, surgery, behavioral health, and home health—while also running community health and charitable programs (financial assistance, community support, and partnerships with medical education). It offers individual, Medicaid, Medicare Advantage, and employer health plans, plus patient tools (MyChart/myPRES), billing support, and commitment to access and quality across the state.

📋 Description

• Provide customer service for patients regarding triage, appointment scheduling, referrals, messaging, and maintaining patient demographics • Respond to telephone, written, Pres Online, E-Business, chat, and in-person inquiries • Respond to incoming calls routed through skill-based technology and conduct outbound calls as required • Resolve contacts on the initial encounter while meeting quality and performance standards • Develop and maintain positive customer and partner relationships • Act as a member/patient advocate with practitioners, employer groups, and brokers • Support process and procedure documentation and functional process improvements • Identify patterns in call inquiries and grievances and conduct root cause analysis • Research inquiries and special projects and provide accurate benefit interpretation and resolutions within required timelines • Participate as an active team member in internal and process improvement teams and initiatives • Record calls, mail, email, faxes, and walk-in encounters in appropriate databases • Assist with coordinating customer or partner meetings for training, contracting, and reporting • Perform other functions as required

🎯 Requirements

• High school/GED diploma • 1 year office/business experience • Call Center experience preferred • Must be a Metro Albuquerque resident • Work-from-home availability for Metro Albuquerque residents only • Ability to work varied days and hours • Customer service experience and ability to handle patient inquiries • Ability to use Microsoft Word, Excel, or similar databases • Ability to analyze documentation and provide accurate benefit interpretation • Must meet quality and quantity guidelines and performance measurements

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Short-term disability insurance • Long-term disability insurance • Group term life insurance • Optional voluntary benefits • Employee Wellness rewards program • Gift cards and more for participating in wellness activities • Wellness challenges • Wellness webinars • Preventive screenings • Part-time employment