Senior Engineer, Platform Operations

🔥 17 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏗️ Platform Engineer

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Presidio

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

💰 Private equity on 2011-05

Consulting • Logistics • Artificial Intelligence

<Presidio> is a global technology services and solutions provider that designs, implements, and manages agile, secure digital platforms for enterprise customers. It helps organizations accelerate digital transformation through cloud migration and management, AI and data engineering, cybersecurity, networking and infrastructure, collaboration, and managed lifecycle services. Presidio also offers procurement, financing and consumption models, industry-specific solutions, and operational support for regulated and public sector clients.

📋 Description

• Deploy, configure, validate, maintain, upgrade, and support Managed Services Gateways across AWS, Azure, VMware, and Hyper-V environments • Verify compute, storage, network, firewall, and other platform requirements • Administer and troubleshoot Linux operating systems, Kubernetes environments, and Rancher-managed workloads • Troubleshoot container, virtualization, networking, storage, VPN, and application service issues • Use Windmill and other automation tools to improve operational workflows and reduce operational risk • Serve as an escalation point for complex or service-impacting issues and own incidents, requests, changes, and problems through resolution or escalation • Coordinate with clients, vendors, and internal cloud, infrastructure, security, and networking teams • Document work, communications, and resolution details in ServiceNow • Create and maintain deployment procedures, troubleshooting guides, standards, and operational runbooks • Provide technical guidance and knowledge sharing to other engineers • Support platform testing, patching, upgrades, vulnerability remediation, lifecycle management, and standardization • Participate in an on-call rotation and perform after-hours or weekend work for deployments, maintenance, upgrades, or critical incidents

🎯 Requirements

• Bachelor's degree or equivalent work experience and/or military experience • 5–8 years of experience in platform operations, systems engineering, infrastructure engineering, DevOps, or a related field • Advanced experience administering and troubleshooting Linux operating systems • Hands-on experience deploying, operating, and supporting Kubernetes environments managed through Rancher • Experience with VMware and Microsoft Hyper-V • Working knowledge of AWS and Microsoft Azure infrastructure concepts and platform services • 3–5 years of experience with Palo Alto Networks firewalls or comparable enterprise platforms • 3–5 years of experience with Cisco routing and switching or comparable networking technologies • Strong networking fundamentals, including IPv4 addressing and subnetting, routing and next-hop determination, DNS, NAT, VLANs, firewall policies and requirements, VPNs, and connectivity troubleshooting • Experience using Windmill or a comparable automation/workflow platform • Experience using ServiceNow for incident, request, change, and problem management • Ability to troubleshoot across application, operating system, virtualization, cloud, and network layers • Strong written and verbal communication skills, including explaining technical information to nontechnical audiences • Ability to independently manage complex work and balance competing priorities • Commitment to continuous learning and staying current with evolving technologies and industry best practices • Must be a US Citizen • Preferred: direct hands-on Palo Alto Networks and Cisco experience • Preferred: Docker, Git, Bash, Python, PowerShell, Terraform, or similar technologies • Preferred: experience supporting immutable operating systems, edge platforms, or remotely managed gateway fleets • Preferred: familiarity with monitoring, logging, observability, and CI/CD practices • Preferred: relevant Linux, Kubernetes, VMware, Microsoft, AWS, Azure, Cisco, or Palo Alto certifications

🏖️ Benefits

• Remote work arrangement • 5% associated travel • On-call rotation with after-hours or weekend work as required • Technical growth and continuous learning opportunities • Equal opportunity employment and reasonable accommodations