Technical Adoption Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌱 Product Adoption Specialist

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Presidio

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

💰 Private equity on 2011-05

Consulting • Logistics • Artificial Intelligence

<Presidio> is a global technology services and solutions provider that designs, implements, and manages agile, secure digital platforms for enterprise customers. It helps organizations accelerate digital transformation through cloud migration and management, AI and data engineering, cybersecurity, networking and infrastructure, collaboration, and managed lifecycle services. Presidio also offers procurement, financing and consumption models, industry-specific solutions, and operational support for regulated and public sector clients.

📋 Description

• Serve as a key liaison aligning customer business goals with Presidio services and solution architectures • Engage with sales, delivery, operations teams, customers, and manufacturing partners • Lead long-term adoption and expansion strategies for software subscriptions • Conduct regular Adoption Reviews and drive technology Use Cases for lifecycle adoption services • Accelerate customers’ planned ROI for software investments • Facilitate Solutions Planning and improve operational readiness and performance • Maintain subject matter expertise on subscription software options and provisioning processes, focusing on Cisco Enterprise Security • Document provisioning and lifecycle-management workflows and identify process improvements • Increase adoption of purchased services to support renewals, referrals, and expansion opportunities • Engage account teams ahead of subscription renewals with usage, customer issue, upsell, and billing information • Ensure customers maximize relevant solution functionality and features throughout the project lifecycle • Drive knowledge and usage adoption of products, services, and software • Develop customer adoption plans and address barriers to customer success • Identify cross-sell and upsell opportunities and collaborate with account teams on submissions and tracking • Develop new customer adoption methods, service packages, and offerings

🎯 Requirements

• Ability to perform or demonstrate basic understanding of IT financial modeling, including ROI and TCO estimation • Comprehension of system and solution architectures preferred • Ability to quickly obtain Cisco Customer Experience Professional Level Certification(s) • Experience with Gainsight Customer Success Management Platform or equivalent CSMP/CRM preferred • Proven technical problem-solving and design ability • Advanced communication skills and ability to tailor messages to relevant audiences • Advanced writing skills for business cases, project solution charters, impact analyses, high-level architectures, and planning-level requirements • Advanced presentation skills for executive and technical audiences • Advanced listening and purposeful questioning skills for interviews and workshops • Understanding of Consulting Services models and metrics, including utilization goals, project GP, and bill rate • Ability to communicate technical concepts clearly and effectively in written and oral form • Resourcefulness and ability to research and consult varied sources to solve customer problems with little direction • Bachelor’s degree or equivalent experience and/or military experience • 3 years of experience in Customer Service / Customer Success with heavy customer-facing responsibilities

🏖️ Benefits

• Equal Opportunity Employer • Reasonable accommodations for individuals with disabilities • Veteran employment support and priority referrals